Marketplace: Couldn't install plugin. Error code -9

Forum|Forum|5 years ago
November 18, 2020
3 replies
1294 views

Windows 10

Account: Creative Cloud All apps

When using Creative Cloud Desktop > Marketplace > Manage plugins I try to install "Watermark 3" (as an example). I click on install and then have to agree with some things and click "ok". The install butoon turns to "Installing plugin" but nothing seems to happen. After a while I get an error and I have no idea how to fix it (I checked the help center for error -9). My internet is fine.

Cloud storage web assets

This topic has been closed for replies.

kglad

Community Expert

see if anything here helps, Troubleshoot Adobe Exchange for Creative Cloud

Dio VayneAuthor

Known Participant

I can (sometimes) sideload the ZXP files but that's hardly a solution for a product I pay 60 euro's per month for.

Dio VayneAuthor

Known Participant

So this is as far as support goes?

kglad

Community Expert

what ps version is installed?

Dio VayneAuthor

Known Participant

Photoshop v 22.0.1

kglad

Community Expert

there's a win 10 update bug (or incorrect setting) causing a lot of "no internet connection" errors while there is an active internet connection. see if it applies to you.

https://lifehacker.com/how-to-fix-windows-10s-latest-no-internet-connection-bu-1844458254 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-says-i-have-no-internet-connection-but/50153e5b-a008-443d-af0e-5ee3822c37a1