Marketplace: Couldn't install plugin. Error code -9

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Windows 10

Account: Creative Cloud All apps

When using Creative Cloud Desktop > Marketplace > Manage plugins I try to install "Watermark 3" (as an example). I click on install and then have to agree with some things and click "ok". The install butoon turns to "Installing plugin" but nothing seems to happen. After a while I get an error and I have no idea how to fix it (I checked the help center for error -9). My internet is fine.

Cloud storage web assets

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kglad

Community Expert

see if anything here helps, Troubleshoot Adobe Exchange for Creative Cloud

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Dio VayneAuthor

Known Participant

I can (sometimes) sideload the ZXP files but that's hardly a solution for a product I pay 60 euro's per month for.

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Dio VayneAuthor

Known Participant

So this is as far as support goes?

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kglad

Community Expert

what ps version is installed?

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Dio VayneAuthor

Known Participant

Photoshop v 22.0.1

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kglad

Community Expert

there's a win 10 update bug (or incorrect setting) causing a lot of "no internet connection" errors while there is an active internet connection. see if it applies to you.

https://lifehacker.com/how-to-fix-windows-10s-latest-no-internet-connection-bu-1844458254 https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-says-i-have-no-internet-connection-but/50153e5b-a008-443d-af0e-5ee3822c37a1

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