Plugins site not working

Forum|Forum|2 years ago
June 26, 2023
4 replies
1009 views

When I want to go to the plugin section of the stock and marketplace in CC Desktop it says I have no internet connetion. Although the internet connection is up. No problems with other apps using internet.

Spoke to Adobe support and they say it's an issue on their site. Sometimes it works, sometimes it won't.

Workaround is to go to the webversion of CC, but i like using the desktop version.

Is there any Adbobe site where I can view the actual status of issues that are going on?

Photoshop Beta; generative fill is not working because of connection problems.

If there is such a site please let me know so I could check it once in a while.

Kind regards.

John

Others

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Kalvyn Rasquinha

Community Manager

Hi @John Kriele , you can try status.adobe.com to check on service outages.

Can you provide more details on your network connection (either here or DM me) - are you on a tethered connection? Proxy? VPN? Could you collect logs from your system (from the Creative Cloud app menu, "Help > Create log file" for instructions) and share the name of the uploaded file?

J

John KrieleAuthor

Inspiring

Hi @Kalvyn Rasquinha,

Just send you a DM with all te information.

Kind regards.

John

Henrik Heigl

Community Expert

Hi,

for me (Europe, Germany) its working fine. Maybe its a regional thing and maybe in several hours or maybe days it is working again. Until then you have a workaround to try.
Hope that helps.

regards,Henrik