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L
Lasse24376354f6d6
Participant
May 9, 2022
Question

Ses2Sesx download failure

  • May 9, 2022
  • 1 reply
  • 408 views

Hi, I have paid for the Ses2Sesx application I Adobe Exchange, but I can't download it. Can you please help me?

This topic has been closed for replies.

1 reply

erinferinferinf
Adobe Employee
erinferinferinf
Adobe Employee
May 10, 2022

Are you installing it from the Creative Cloud desktop app? Did you get an error message?

 

Usually it's an account issue. Are you sure you're signed in with the right account? Try logging out and back in to the Creative Cloud desktop app:

 

  1. Launch the Creative Cloud Desktop App.
  2. Select the Gear symbol from the top right.
  3. Choose Preferences.
  4. Choose the Sign Out button.

 

You might also try updating the Creative Cloud desktop app (Help --> Check for Updates).

 

Here's the full troubleshooting page: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-common-addon-installation-issues.html

 

L
Lasse24553579a6m8
Participant
May 22, 2022

Hi

 
I really don’t know. I payed for the app, the money has been withdrawn, but I can’t seem to find out how to download it. I have tried all your suggestions. 
erinferinferinf
Adobe Employee
erinferinferinf
Adobe Employee
May 23, 2022

Which version of the Creative Cloud Desktop app do you have? Did you get an error? What was the error?

 

Did you try downloading it from the link?

 

The developer's contact information is included in the listing. Also the first comment in the reviews section mentions that the developer helped them out with an installer.

 

I tried to purchase it, and was allowed to despite the product page saying "Windows only" (I'm on macOS) and the Creative Cloud desktop app telling me "Not compatible".  🤦🏻‍♀️

 

If you need a refund ask asupport@adobe.com

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