Trying to install extensions but nothing happens

Forum|Forum|5 years ago
September 24, 2020
9 replies
1299 views

Never tried this before, maybe I'm doing something wrong.

I go to the Exchange page, log in, find the extension I want. Then click on "Free", a spinning arrows icon appears and nothing happens. No download, nothing installed.

What's happenning?

Installing and uninstalling

This topic has been closed for replies.

Correct answer Christiano Parra

With the new update, it is now working.

Esko T. Kumpunen

Participating Frequently

Same here…

I can't download any extensions on the exchange website. Every time I click on an extension, it loads for a bit and then refreshes the page and nothing happens.

So far I have tried:

1. All the steps described in help document.

2. multiple browsers
3. clearing all adobe cookies
4. changing my adobe account name, screen name, and password

...nothing helps. Any ideas?

A

antoniocesard

Participating Frequently

Oh God!! Adobe, please, pay attention on this!! Only a couple of plugins are available! My old plugins are now gone! We can't install almost any plugins EVEN available at exchange page! Pleaaase!!!

Christiano ParraCorrect answer

Participant

With the new update, it is now working.

A

antoniocesard

Participating Frequently

Thanks for your reply. Worked for you? I updated right now, tried again... and nothing... 😞

Christiano Parra

Participant

Como vai Antônio?
Em alguns plugins aparece o botão "Obter" direto do aplicativo da Creative Cloud, sem a necessidade de ir para o site Adobe Exchange. Esses instalam. Se não aparecer o botão direto no aplicativo, não funciona.

In some plugins the "Get" button appears directly from the Creative Cloud application, without the need to go to the Adobe Exchange website. These install. If the button does not appear directly in the application, it does not work.