Skip to main content
erinferinferinf
Adobe Employee
erinferinferinf
Adobe Employee
December 6, 2019
Question

Updated troubleshooting steps for installing (or uninstalling) from the Exchange

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    piXelsplasher
    piXelsplasher
    Inspiring
    December 28, 2019

    Does ExManCmd still support installing files for Adobe Photoshop CS6 and at the same time Adobe Photoshop CC 2018/2019/2020 files? The extension I packaged with ZXPSignCmd would not install to a CS6 directory. Adobe Photoshop CS6 is also not listed when I run "ExManCmd /list all" yet it is listed in the Creative Cloud desktop app.

     

    This is the log file line that is related to this problem:
    12/13/19 21:31:48:041 | [WARN] | | exchangeplugin | EMCL | | | | 4484 | Failed to get version from file path "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)"!

    Translate
    erinferinferinf
    Adobe Employee
    erinferinferinfAuthor
    Adobe Employee
    January 8, 2020

    Sorry about the delayed response, @humanpixels.

     

    Generally speaking, Photoshop CS6 is no longer supported by Adobe: https://helpx.adobe.com/photoshop/kb/supported-versions.html

     

    You might try to use an older version of ExManCmd, or the (now deprecated) Extension Manager for old CS6 installs. Third party ZXP installers are also an option.

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices