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erinferinferinf
Adobe Employee
erinferinferinf
Adobe Employee
Dec 6, 2019 4:55 PM UTC
Question

Updated troubleshooting steps for installing (or uninstalling) from the Exchange

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    2 replies

    piXelsplasher
    piXelsplasher
    Inspiring
    Dec 28, 2019 7:24 AM UTC

    Does ExManCmd still support installing files for Adobe Photoshop CS6 and at the same time Adobe Photoshop CC 2018/2019/2020 files? The extension I packaged with ZXPSignCmd would not install to a CS6 directory. Adobe Photoshop CS6 is also not listed when I run "ExManCmd /list all" yet it is listed in the Creative Cloud desktop app.

     

    This is the log file line that is related to this problem:
    12/13/19 21:31:48:041 | [WARN] | | exchangeplugin | EMCL | | | | 4484 | Failed to get version from file path "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)"!

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    erinferinferinf
    Adobe Employee
    erinferinferinfAuthor
    Adobe Employee
    Jan 8, 2020 8:37 PM UTC

    Sorry about the delayed response, @humanpixels.

     

    Generally speaking, Photoshop CS6 is no longer supported by Adobe: https://helpx.adobe.com/photoshop/kb/supported-versions.html

     

    You might try to use an older version of ExManCmd, or the (now deprecated) Extension Manager for old CS6 installs. Third party ZXP installers are also an option.

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