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Participant
January 23, 2023
Question

Admin rights removed after update

  • January 23, 2023
  • 2 replies
  • 203 views

Hello - I am an AEM Assets product administrator for two organizations under the same enterprise agreeement.  Unfortunately, after the Admin Console update this weekend (1.22.23) that migrated all users to a Business ID,  I no longer have Admin rights on one of the instances that I had just the day before before.   I still belong to the appropriate Admin groups on both, and I confirmed with my IT team we did not make any changes to either of the groups.

 

Typical activities I used to accomplish include:
1. Viewing all users who have logged into the AEM Assets platform. Now, I can only see mine.
2. I do not see the full Action bar when clicking on any folders within the AEM Assets platform.

3. I no longer have access to many of the Admin functions within the AEM Asset platform such as running reports.

 

Please advise what I need to do in order to restore my full Admin access rights to the right instance.  Any advice would be greatly appreciated.

 

Thank you,
Ben

This topic has been closed for replies.

2 replies

Legend
January 24, 2023

Hi @Benjamin25093033d5lf ,

 

This seems like an issue that is related to Adobe Experience Manager. Click here to post your query in the Adobe Experience Manager forums. The experts on the forums there would be able to assist you better.

 

Hope this helps!

kglad
Community Expert
Community Expert
January 23, 2023

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html