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Yvette228441122ht4
Participant
January 26, 2022
Question

38 digit code for Fireworks MX 2004

Help please! Can anyone tell me the 38 digit product code for Macromedia Fireworks MX 2004? It seems that I can't delete this programme from my computer without the 38 digit product code. Thanks in advance.  

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9 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 27, 2022

By the sound of it, you have a 64-bit OS like Catalina or higher that won't support legacy uninstallers.  Ideally, you should have removed old software from your machine BEFORE upgrading to 64-bit OS.  Manually removing old program files is probably your only option now.

 

 

 

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Nancy O'Shea— Product User & Community Expert
Yvette228441122ht4Author
Participant
January 28, 2022

My operating system is Windows 10. 

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 28, 2022

Windows > System Settings > Add/Remove Programs.

What happens when you click on FW > Unistall button?

 

Assuming your computer User profile has admin level permissions, it should unistall.

 

 

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Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 26, 2022

    Serial numbers are unique identifiers. Only you know what that is.  Nobody here can tell you.

     

    I think it's strange that you're being prompted for a software serial number to UNINSTALL it.

    Which operating system do you have?

    Can you show us a screenshot?

     

     

     

     

     

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    Nancy O'Shea— Product User & Community Expert
    Yvette228441122ht4Author
    Participant
    January 27, 2022

    Hi Nancy,

     

    Thanks for replying. I don't need a serial number, I need a product code. Serial numbers are only 16 digits, I need a 38 digit product code, which is a different thing. That's what the Pro Installer is asking for. 

     

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 27, 2022

    Unfortunately, MX 2004 is a dead product.  I don't know what the product code was back then.  Macromedia has been out of business since 2006.

     

     

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    Nancy O'Shea— Product User & Community Expert
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