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Yvette228441122ht4
Participant
Jan 26, 2022 1:12 PM UTC
Question

38 digit code for Fireworks MX 2004

Help please! Can anyone tell me the 38 digit product code for Macromedia Fireworks MX 2004? It seems that I can't delete this programme from my computer without the 38 digit product code. Thanks in advance.  

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9 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jan 27, 2022 9:14 PM UTC

By the sound of it, you have a 64-bit OS like Catalina or higher that won't support legacy uninstallers.  Ideally, you should have removed old software from your machine BEFORE upgrading to 64-bit OS.  Manually removing old program files is probably your only option now.

 

 

 

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Nancy O'Shea— Product User & Community Expert
Yvette228441122ht4Author
Participant
Jan 28, 2022 9:21 AM UTC

My operating system is Windows 10. 

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Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jan 28, 2022 9:06 PM UTC

Windows > System Settings > Add/Remove Programs.

What happens when you click on FW > Unistall button?

 

Assuming your computer User profile has admin level permissions, it should unistall.

 

 

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Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Jan 26, 2022 9:50 PM UTC

    Serial numbers are unique identifiers. Only you know what that is.  Nobody here can tell you.

     

    I think it's strange that you're being prompted for a software serial number to UNINSTALL it.

    Which operating system do you have?

    Can you show us a screenshot?

     

     

     

     

     

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    Nancy O'Shea— Product User & Community Expert
    Yvette228441122ht4Author
    Participant
    Jan 27, 2022 4:14 PM UTC

    Hi Nancy,

     

    Thanks for replying. I don't need a serial number, I need a product code. Serial numbers are only 16 digits, I need a 38 digit product code, which is a different thing. That's what the Pro Installer is asking for. 

     

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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Jan 27, 2022 7:02 PM UTC

    Unfortunately, MX 2004 is a dead product.  I don't know what the product code was back then.  Macromedia has been out of business since 2006.

     

     

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    Nancy O'Shea— Product User & Community Expert
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