Asking for a Licencing solution

Question

Following on from my previous post, I have contacted support and things do look a little Grim.

This is my latest communication to them -
"Following on from the Call yesterday, I have provided the link to the forum below, this shows many VERY recent posts along with thousands of views, and hundreds of comments from people experiencing the same issue.

https://community.adobe.com/t5/fireworks/ct-p/ct-fireworks?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

May I remind you the importance of this to users. Adobe to date has provided NO meaningful way for Fireworks users to Migrate there work onto any other solution. I personally have in excess of 30GB of Fireworks files.
You are now disabling our only access to these files, with no hope of resolution. We are not Asking for Product Support, we are asking for a life line! Even if that means some way in which we can purchase the right to own the product. E.g. Give us a Serial number to use.
I do understand Adobes position on supporting this kind of legacy product, and I am not really asking for a change on that position. I am asking and Pleading with Adobe to just let those that have paid for the product to have the right to continue using it!

We are not illegal software users, we are people who have paid for our right to use the software several times over, I am now an Enterprise user to that effect! Paying for the entire suite of Adobe Products, for which most go unused.

Please please find a way to enable our community to go on in a legitimate way, support free.

Thanks

John"

Paul-M · Accepted Answer

Have you tried these?:

1) Launch the Creative Cloud app

2) From your profile icon (top right) click sign out

3) Then, Select file => Exit Creative Cloud (top left) to exit the Creative Cloud app

4) Now launch Fireworks, you will be prompted to login with your Adobe sign in details, do so

5) If you see a 'license this software' button click it, that should do the job.

*If the above does not work try this:

1) Uninstall Fireworks from your machine

2) Rename the following folder: C:\Program Files (x86)\Common Files\Adobe\OOBE to OOBE_BK

3) Download an offline Fireworks installer from here (these are official Adobe installers), be sure to visit this page first and sign in with your Adobe login to set an Adobe cookie, otherwise the download will not work.

4) Now install Fireworks with the offline installer you downloaded

5) Make sure you turn off automatic updates in the Creative Cloud app (in preferences=>apps) afterwards, otherwise it will update Fireworks and you may get the same issue again.

6) See if Fireworks will now launch, if presented with a 'license this software' button click it.

Paul-M · Answer

Photopea can open layered Fireworks PNGsDo you have a Creative Cloud full or educational subscription?

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