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Question

Can not open .ai illustrator files in CS6

Forum|Forum|13 years ago
May 11, 2012
13 replies
52960 views

Hi. I am having problems opening several illustrator files, and pasting a vector from illustrator CS6 to fireworks CS6.

If I try to open an .ai file that I normally would open just fine in fireworks CS5.x I get an error that says:

"

Could not open the file.

An internal error occured

"

If i try to copy in Illustrator CS6, then paste to fireworks nothing happens.

This is occuring with multiple files, that are small in size, even selecting simple vectors and pasting is not working.

I tried creating a new file in Illustrator, pasting the shape from the other file, saving it, then working with that file in Fireworks, still does not work.

I tried rebooting.

12.0.0.236 , windows 7 ultimate x64, i7, ssd, etc..

Thanks,

Arthur

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A

Anonymous

Okay, here is what I've found. I created a doc in AI and FW, each with a single red box (created with each app). I can go from FW to AI, but not AI to FW.

Using the command menus or shortcut keys makes no difference. In FW, the 'Paste' mene item is available, but nothing happens whan it is clicked.

FWIW, I created the same sort of doc with Paint, and it copys/pastes fine between both applications.

Also, in AI, after clicking 'new document', and before the document options dialog opens, I get an error/confirmation dialog ehich says "The operation cannot complete because of an unknown error. [CANT]".

Upon clicking 'OK', it goes about it's business as if nothings wrong. Don't know if that's in any way related...

AllDayDev2

Community Manager

I tested with a few .ai files, and I was able to open them fine in FW CS6. I was also able to copy between the two apps.

I'm on Windows 7 64 as well.

Can you share one of the files where you are having the issue?

Also, when you're pasting, does it fail when you use Edit > Paste, or just keyboard shortcut?

Can you paste into some other app from Illustrator?

R

rofskywebAuthor

Participant

Hi Carey, thanks for the response.

Ok so interestingly I am home now, I was able to get this to work just fine on my laptop with the same os. I had cs5.5 from my subscription installed on both, then last night i uninstallted that on both, and installed all the apps from creative cloud.

When I try it here I dont have the larger fireworks png available to paste into but I rdp'd back ot my office and tried with a blank document importing a logo it failed, so I dont think it is with the document I am trying to import into as it doesnt work with a blank file at my office.

I am sharing a file that I am having a problem working with. http://dev.rofsky.com/debug/Grad.ai

It failes when i use edit paste, and keyboard shortcuts, as well as import from the file menu. It doesnt even pop up the window that asks you about import options.

I have no problem pasting the same item into photoshop.

This laptop that it works on is a dell e6420 with intel onboard graphics, the workstation has a evga gtx 460 . not sure if that would make much of a difference?

Both computers are good hardware, genuine os and software all around with all service packs and updates installed.

I tried working with the same file from a network drive and the desktop of the workstation.

Thanks!

A

Anonymous

right there with you bro. I have the 64bit illustrator and i think the 32 bit fireworks, if that makes any difference. For me, now illustrator and fireworks are incompatible... help anyone?

NetHawk

Known Participant

Another one with the same problem. I was able to open an AI file in Fireworks from Bridge, but it was a one time thing. Can't repeat it anymore. Oh, Adobe, why did you break something, that worked so well in the past... :-(

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