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Participant
September 30, 2021
Question

Fireworks app won't open after subscription plan change

  • September 30, 2021
  • 1 reply
  • 179 views

I recently changed my plan to a student plan.  When I try to open Fireworks I get this message:

 

"Renew your subscription. Go to the subscription manager to renew your subscription for Creative Cloud and continue using your product uninterrupted. If you have just renewed your subscription, please wait 15 minutes and try again."

 

My subscription is valid but Fireworks won't open.  I already have it on my computer and it was working until I changed my subscription status.  Can anyone help me to open the app?

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

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1 reply

Nancy OShea
Community Expert
Community Expert
September 30, 2021

Do you get the plan from your school or directly from Adobe?  If the former, contact your school's IT dept. They will need to assist you and create a new FW package for you.

 

If the latter, unistall and reinstall Creative Cloud.  See below for the Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Nancy O'Shea— Product User & Community Expert