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Question

Fireworks CS4 Internal error when starting

Forum|Forum|17 years ago
October 17, 2008
33 replies
47770 views

Hello,

Have upgraded to CS4 Web Premium yesterday. Everything seems to working fine except for Fireworks.

When trying to load it says 'Fireworks can not be started, internal error occurred' . This always happens on the splash screen at the point 'Initializing Tools'

I have tried re-installing, I have tried removed Application Data and renaming the Control Panels folder (read this somewhere as something to try) but nothing resolves the problem.

At the moment I have to revert to using Fireworks CS3 which continues to work without any problems.

Help!

Cheers

Neil

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V

Very_Invisible

Participating Frequently

I'm still not having any luck-

I tried changing names and disabling folders in the Program Files/Adobe/Fireworks CS4 folder but didn't succeed.

J

jaymannz

Participating Frequently

I had this same issue. When I loaded Fireworks CS4, it would get past the splash screen but then come up with an error "An internal error occurred. An internal error occurred" (yes the message appeared twice in the same message box).

I resolved this issue by deleting my Fireworks CS4 "configuration" folder.

For Vista users you can find this folder under C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users but I don't know the exact path for you but will assume that it is something like C:\Documents and Settings\<username>\Application Data\Adobe\.

I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD" (just so I could access it again if need be). When I relaunched Firefox CS4, the "configuration" folder was recreated and my problem disappeared (along with any preferences and workspaces that I had created - but hey that is better than NOT being able to access the application fullstop).

I hope this can help you all.

V

Very_Invisible

Participating Frequently

quote:

Originally posted by: jaymannz
I had this same issue. When I loaded Fireworks CS4, it would get past the splash screen but then come up with an error "An internal error occurred. An internal error occurred" (yes the message appeared twice in the same message box).

I resolved this issue by deleting my Fireworks CS4 "configuration" folder.

For Vista users you can find this folder under C:\Users\<username>\AppData\Roaming\Adobe\. Sorry XP users but I don't know the exact path for you but will assume that it is something like C:\Documents and Settings\<username>\Application Data\Adobe\.

I renamed the "Fireworks CS4" folder to "Fireworks CS4 OLD" (just so I could access it again if need be). When I relaunched Firefox CS4, the "configuration" folder was recreated and my problem disappeared (along with any preferences and workspaces that I had created - but hey that is better than NOT being able to access the application fullstop).

I hope this can help you all.

I did that. I even deleted the whole Adobe folder and still having no luck.

I can only try and reinstall Windows Vista :(

G

Genaro1

Participating Frequently

All is working here.

Tom,

Thank you for your advice,

Genaro1

E

ElBel3748

Participant

I'd like to just point out that (1) I'm having this problem on MacOS X (10.5.5) and (2) we should NOT be having these problems with $400 software. Adobe is a professional software company that charges a lot of money for its products, and this is a joke.

A

Anonymous

Hi guys,

If you're having issues with Fireworks CS4, try to run the CS4 cleanscript.

It's a utility to uninstall ALL CS4 programs. This way you can make a clean reinstall. Maybe someone installed beta versions before of CS4? Beta versions have been known to cause problems.

Here's the link to the Cs4 cleanscript

http://www.adobe.com/support/contact/cs4clean.html

Tell us if it helps.

V

Very_Invisible

Participating Frequently

quote:

Originally posted by: Tom Pesto
Hi guys,

If you're having issues with Fireworks CS4, try to run the CS4 cleanscript.

It's a utility to uninstall ALL CS4 programs. This way you can make a clean reinstall. Maybe someone installed beta versions before of CS4? Beta versions have been known to cause problems.

Here's the link to the Cs4 cleanscript

http://www.adobe.com/support/contact/cs4clean.html

Tell us if it helps.

Hello there, I tried installing Adobe CS4 Master Collection and all my programs work fine except for Fireworks.

I uninstalled CS3, then installed CS4 and this happened.

Then I ran the CS3 Clean Utility and wiped my CS4 install, so I had to re-install CS4.

I tried using the CS4 Clean Utility but after uninstalling CS4 it doesn't recognize any files that were left over.

I'm getting an error (the same every time) after the program is loading, just when it's launching. What can I do?

This is the error: http://img510.imageshack.us/img510/9779/internalerrorzp6.jpg

System
Core 2 Duo T5300 (1.73GHz).
Windows Vista Home Premium
HDD 160 GB SATA.
RAM 3072 MB

Thanks.

A

Anonymous

I figured it out.

I uninstalled CS3 using Adobe's Clean uninstall script found in the support section. Then I installed Fireworks CS 4. Then I installed CS3 without fireworks selected.

It all works, but lost a good day dealing with this.

M

MontyC

Known Participant

I'm having the same problem. When I try to open CS4 Web Premium Fireworks, I get the Message, "Fireworks cannot open. An internal error occurred." I have spent about 10 hour on this now. Uninstalling , reinstalling, calling Adobe. Running the clean script, etc. I also tried what Rubylabs suggested in this discussion on 10/19/8, but it didn't work for me.
interestingly, if I login as another user on my Mac, CS4 Fireworks opens with no problems.
Adobe--as a number of us are having this problem, please help us solve this.

G

Genaro1

Participating Frequently

I have the same problem error 11.

Thank you

E

ElBel3748

Participant

I'm having this problem too.

Mac OS X 10.5.5
It already took 2 hours to install the blasted software -- I'm not interested in spending another 2 hours reinstalling it. I guess it's back to CS3... In the meantime I'm out $150 in my upgrade fee.

N

netmotivatedAuthor

Participant

Hello,

The software install fine.

This problems occurs whilst Fireworks CS4 is loading, for me it crashes at the 'Initialising Tools' stage

Cheers

Neil

N

Newsgroup_User

Inspiring

rubylabs wrote:
> Me to. OS X 10.5.5
>
> CS3-> CS4
>
> Error 11
>
> Tried reinstalling. twice.
>
> Hey Adobe Interested in Helping us?????

This is user to user forum. Contacting Adobe Support may be more helpful.
--
Jim Babbage

A

Anonymous

Me to. OS X 10.5.5

CS3-> CS4

Error 11

Tried reinstalling. twice.

Hey Adobe Interested in Helping us?????

Sanjay_B

Adobe Employee

rubylabs wrote:
> Me to. OS X 10.5.5
>
> CS3-> CS4
>
> Error 11
>
> Tried reinstalling. twice.
>
> Hey Adobe Interested in Helping us?????

Are you getting error while installing? Are you getting Internal Error dialog at FW CS4 launch?
Exactly at what point are you getting error 11?

JoyceEvans

Participating Frequently

I had the same promlem using Windows Vista. I re installed 2 times, no previous beta on the machine. Nothing worked. I was so fed up and needed to work that I purchased my first MAC. I sure hope it doesn't happen again like it did to the person above!

I use Fireworks every day! Until I saw this thread I thought it was mt "sick" PC:-)