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defaultfv6j1tplxohf
Participant
March 26, 2021
Answered

Fireworks CS5 - an internal error occurred

  • March 26, 2021
  • 3 replies
  • 2435 views

Hi all - bit of a issue with Fireworks CS5. Everything working fine until yesterday and have the 'an internal error occurred' when trying to open it!
Have reinstalled and downloaded updates but still no joy.

Any help appreciated!

    This topic has been closed for replies.
    Correct answer Paul-M

    Before wiping with the cleaner too try renaming this folder to Fireworks CS5_BK first and see if Fireworks will start afterwards...:

     

    C:\Users\<<username>>\AppData\Roaming\Adobe\Fireworks CS5

     

     

    3 replies

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    Paul-MCorrect answer
    Legend
    March 28, 2021

    Before wiping with the cleaner too try renaming this folder to Fireworks CS5_BK first and see if Fireworks will start afterwards...:

     

    C:\Users\<<username>>\AppData\Roaming\Adobe\Fireworks CS5

     

     

    Paul-M - Community Expert
      Guy R Cook
      Guy R Cook
      Participant
      March 28, 2021

      Thanks, tried that and Fireworks CS5 started right up. 

       

      P
      Paul-M
      Legend
      March 28, 2021

      Something probably got corrupt in your configuration folder ...

      Paul-M - Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 27, 2021

      Right-click on desktop icon and select run as administrator.

       

      Failing that, wipe CS5 off your hard drive with the Adobe Cleaner tool.  It works for Creative Suite as well as CC. 

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      Reinstall Fireworks from your original installation disks or downloads that you received at purchase.  When prompted, enter your serial number.

       

      That said, Fireworks ended in 2012 and is unsupported.  Use it at your own risk.

       

      Nancy O'Shea— Product User & Community Expert
      P
      Paul-M
      Legend
      March 27, 2021

      Hi,

       

      Which OS?

       

       

      Paul-M - Community Expert
      D
      defaultfv6j1tplxohfAuthor
      Participant
      March 27, 2021
      Hi, windows 10

      Get Outlook for iOS
      P
      Paul-M
      Legend
      March 27, 2021

      I take it this is a standalone CS5 version, you don't have an Adobe subscription?

      Paul-M - Community Expert
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