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M
Missteach
Inspiring
January 31, 2013
Question

Fireworks CS6 will not open

  • January 31, 2013
  • 9 replies
  • 23567 views

Everytime I try to open Fireworks CS6 (latest version of Master Collection and all updated), it refuses to run and a small pop up dialogue opens to say: An internal error occured. The pop up message cannot be removed. Each time I click it, it simply returns and I have to CTRL ALT DEL to shut down Fireworks.

Any ideas folks?

    9 replies

    D
    Dozin
    Participant
    January 31, 2018

    I know this is an old post but I know people are still having problems with the Internal error occurred message on startup in 2018

    The easy fix is delete the the Fireworks CS6 Panel Prefs.xml   which is located under Windows>User>Your Name>AppData>Roaming>Adobe>Fireworks CS6>English

    That's it.

      L
      Louis Tabai
      Participant
      January 8, 2022

      Thank you!!! 

       

      Worked for me

       

      Louis

      A
      amarlow524
      Participant
      November 23, 2015

      I was not able to rename the files and get CS6 working, but I created a DeleteMe folder within my Roaming folder and moved the entire Fireworks CS6 folder to it and it worked.  Hope this helps others.  It was a mess for me as well... I use Fireworks a lot and had uninstalled and reinstalled and it didn't work.  I feared the worst, but glad I found the above options to get me started on the right path.

        FredMichel
        FredMichel
        Participant
        April 25, 2016

        This one Just helped me....The deleteMe Folder. thanks a lot

        IdeaZone
        IdeaZone
        Participant
        November 12, 2015

        This works

         

        Adobe Fireworks CS5 Cannot Close An internal error occurred | InteractiveWebs Technical Support (dead link by now)

         

         

          G
          G5Firm
          Participant
          January 20, 2014

          This is something I found (regarding CS5) but it worked for CS6: http://errordetail.com/779/adobe-fireworks-cs6-internal-error-occurred
          I hope it helps you too.

            C
            cpinazocl
            Participant
            July 23, 2014

            works fine for a friend on cs6.. we just did it

            M
            MadamePanda
            Participant
            January 13, 2014

            For me the Fireworks stopped when it got to "Intializing Tab Windows", then a crashed and  displayed "Could not complete your request. an error occurred" and would never load. Basically dead. I couldn't use it at all. My whole workfow came to a stand still.Fireworks-Error.jpg

            BACKGROUND

            Just before this happened, I was trying a new feature from within Dreamweaver. While inside Dreamweaver, I could double-click an image file and it opened in my Fireworks to be edited. I thought . . . Wow, this is really cool. I edited that image and closed it and continued on my work. Since then, that "Connection" between applications has become permanent. Fireworks "THINKS" it is still connected to Dreamweaver. Later Fireworks would NOT open/load at. I would always get the above error.

            PARTIAL SOLUTION

            BTW: I had to do this twice, because the first time, I missed a file somewhere.

            I had to completely uninstall all ADOBE applications. I mean everything! I had CS3 & CS4 and Adobe Readers on my system.

            Since I'm on the mac, I went through the "Application Support" both user and system and the "Preferences" for both user and system and deleted everything that had either "adobe" or "macromedia" in it. There was also a file in the "Launch Agent & Daemons".

            I emptied the trash and did a power off restart. Then I reinstalled CS6. Now Fireworks at least loads and I can use it again, but it still isn't the same.

            OBSERVATION

            Fireworks and Dreamweaver are still "Connected". It won't save an existing PNG file as itself, it displays an error, "That file is open in another application", which is NOT true. I have to use the "Save As" option, and use the Finder to rename that file. I also notice an extra file labeled ex:0000056 which looks like the file I tried to save.

            So at least I can use my Fireworks again although it is irritating. I don't know how to "CUT" the connection between applications. Uninstalling & reinstalling did NOT reset this, the only option left would be a backup, wipe and fresh install of my entire laptop. I just don't have time to do that right now. Hope that helps someone else.

            Arlene

            A
            Anonymous
            January 9, 2014

            am also facing similar problem and i tried so many ays to fix it and still am unable to sort out the problem. Please some one respond help us the solve this problem.

            A
            artguy_bob
            Participant
            January 9, 2014

            Have you tried validating your fonts? I ran into this solution which may be helpful. I haven't tried it myself. Good luck and have fun!

            http://helpx.adobe.com/fireworks/kb/error-could-launch-internal-error.html

            A
            Anonymous
            January 9, 2014

            I just tried it and it didnt worked also am on xp pro sp3.plz some one help me.

            A
            And_or
            Participant
            October 15, 2013

            I ran into the same problem. I found this http://www.interactivewebs.com/blog/index.php/general-tips/adobe-fireworks-cs5-cannot-close-an-internal-error-occurred/ for nearly the same problem on CS5 version... I followed the steps described and they worked..

            oohloo
            oohloo
            Participant
            July 21, 2016

            Tested and worked for me in CS6.  Thanks !

            J
            jean louisc7220899
            Participant
            September 1, 2016

            yes works fine !!!

            M
            MileSol
            Participant
            February 10, 2013

            Try remove preferences folder of fireworks.

            M
            MissteachAuthor
            Inspiring
            February 10, 2013

            Thanks for the help folks - but, sadly, none of it works.

            I tried the adobe Chat thing last week and was offered the solution of deleting a specific registry key and a folder. However, that didn't work either.

            I was also offered the chance to allow Adobe to take over my system remotely and fix it. That's fine but I've replied YES to this TWICE on the support chat thread. But I've had no further reply.

            Clearly Adobe are aware of the problem because they originally sent me a 'secret' link to a page that isn't available easily. Certainly, I've never seen it before and couldn't SAVE it. It opens in a separate window with no save controls etc.

            So, it seems I'm stuck with a version of Fireworks CS6 that will never work again!

              M
              MissteachAuthor
              Inspiring
              January 31, 2013

              I've just tried a reinstall from the Master Collection discs but I still get the same error. Who do I contact to sort this out?

                M
                MissteachAuthor
                Inspiring
                February 1, 2013

                I'm guessing nobody from adobe and in particular Fireworks looks at these forums. So, what's the point of them? Fireworks CS6 still refuses to open.

                  groove25
                  groove25
                  Inspiring
                  February 1, 2013

                  You're right. There's a lack of input from Adobe on this forum. There's also a shortage of input/help from the community as a whole. (Except for a few individuals, people tend to show up, ask their question, and then leave, or else someone starts a rant against Adobe and then everybody else piles on; the latter tend to be the lengthiest threads with the most views.)

                  That said, this is a user forum, intended primarily for people with specific questions about the software—how to use a feature, how to accomplish a specific task, etc. Your issue is a bit more in the domain of technical support. (As a Mac user who's not experienced this problem, I have little idea how to help here; reinstalling Fireworks was a good idea on your part, and it's a bit surprising that it didn't work.)

                  There are other Adobe forums available:

                  http://forums.adobe.com/community/download_install_setup

                  http://forums.adobe.com/index.jspa

                  If someone on the "Downloading, Installing, Setting Up" forum kicks your question back to this forum, just post again and make it clear that it's an installation issue, not a Fireworks application/user issue. Otherwise, contacting Adobe's customer support/technical support would be recommended. As always, Google is your friend here; try searching terms like "Fireworks CS6 installation internal error occurred Windows" and variations like that, to see if you can find a posted solution to this problem somewhere.

                  Also look for pages like this one: http://helpx.adobe.com/fireworks/kb/fireworks-cs6-known-issues.html

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