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L
Linfosys
Participant
January 31, 2022
Answered

Fireworks license

  • January 31, 2022
  • 3 replies
  • 1533 views

Hi,

 

My Fireworks doesnt work anymore. I got creative cloud, but it wants me to fill in a license key.

 

Any help?


Kind regards, Vincent

    This topic has been closed for replies.
    Correct answer Nancy OShea

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid Adobe ID and password.

     

    When prompted, hit License this product. If it fails to launch, try installing Muse.  Don't ask why but it seems to work for some people.

     

     

     

     

    3 replies

    L
    LyndallT
    Participant
    February 7, 2022

    Thank you so much! Installing Muse worked for me too. I love my little old Fireworks and am delighted to be able to continue using it 😄

      S
      Susan23699362naed
      Participant
      March 23, 2022

      Please, what is Muse?  I am not familiar with it.  Where do you download it from?

      M
      mcfc4h
      Participating Frequently
      March 23, 2022

      Do you have a creative cloud full or student/teacher subscription?

      P
      Paul-M
      Legend
      February 2, 2022

      Close Fireworks. launch the Creative Cloud app and logout.... Relaunch Fireworks, if you see a 'License This Software' button (check out the forums too for other solutions).

       

      Also try running FIreworks as an administrator

       

      Other thing you can try is to uninstall Fireworks completely, then install with an offline installer instead from here *NOTE* Make sure you visit this page first before downloading to set an Adobe cookie, these are links to official Adobe installers. I always install Fireworks with the offline installer and have not had any issues running/using Fireworks on Windows 10 and Windows 11.

       

      Assumption here is you are on a PC?

       

      Paul-M - Community Expert
      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      January 31, 2022

      1. Open CC Desktop App.
      2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
      3. Click on your Avatar again.
      4. Sign-out of Creative Cloud.
      5. Close all apps.
      6. Restart your computer.
      7. Open CC Desktop app.
      8. Click your Avatar.
      9. Sign-in with your paid Adobe ID and password.

       

      When prompted, hit License this product. If it fails to launch, try installing Muse.  Don't ask why but it seems to work for some people.

       

       

       

       

      Nancy O'Shea— Product User & Community Expert
      L
      LinfosysAuthor
      Participant
      February 2, 2022

      Thanks, worked like a charm.

      P
      Paul-M
      Legend
      February 3, 2022

      Hi - if you can confirm which solution worked for you please, it may be useful for other users who are searching the forums with the same problem....

      Paul-M - Community Expert
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