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Tim Miner
Tim Miner
Participant
June 7, 2021
Question

Keeps asking for a serial number ...

  • June 7, 2021
  • 2 replies
  • 1157 views

This has been mentioned several times here. I have uninstalled and re-installed Fireworks from Creative Cloud. Says my "trial" is over and gives me two options: Buy Now or License the Software, BOTH of which are deadends. I rely on this program. Where do we go from here?

 

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 7, 2021

    Hi @Tim Miner,

    You need a paid ALL APPS plan to access Fireworks.  Just to confirm that your account is indeed active and payment details are current, log-in to your Adobe account below.

    https://account.adobe.com/plans

     

    Assuming everything is active & current,

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Failing that, have a look at this help article.  Remove entries from Host file.

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    Nancy O'Shea— Product User & Community Expert
    Tim Miner
    Tim MinerAuthor
    Participant
    June 8, 2021

    Nancy -

     

    I tried both approaches to no avail. Thanks anyway.

     

    Tim

      P
      Paul-M
      Legend
      June 7, 2021

      Hi - On Windows or Mac?

      Paul-M - Community Expert
      Tim Miner
      Tim MinerAuthor
      Participant
      June 7, 2021

      I am on a PC.

       

      P
      Paul-M
      Legend
      June 7, 2021

      Try this:

       

      navigate to C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDapp.exe => right click PDapp.exe => compatability tab => check 'run this program as an adminstrator => click OK

       

       

      Navigate to C:\Program Files (x86)\Adobe\Adobe Fireworks CS6\Fireworks.exe => right click the exe => compatability tab => make sure 'run this program as an administrator' is NOT checked. *This is important, by some quirk if Firewoks is run as an adminstrator too, this workaround will not work..

       

      Do a system restart for good measure and see if you can launch/run Fireworks without the nag screen

      Paul-M - Community Expert
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