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b00md0g51
Participating Frequently
March 8, 2011
Question

10.2 not working on WinXP SP3 Firefox or IE8

  • March 8, 2011
  • 2 replies
  • 790 views

Hi there,

We have about 250 Windows PC's (Mix of HP DC7800/7900/8000elites), running Windows XP SP3 and IE8 and Firefox 3.6.13. Since this latest update users have complained they cannot see any youtube content, the screen is black. I have tried unticking hardware acceleration but still have the same issue, I have uninstalled Flash for both IE and FF and installed Flash 10.1 (I have downloaded and tested all variants of 10.1 Zip archives), and I STILL have the same problem.

Flash 10.2 is working fine on my Windows 7 PC's in IE 8 and FF 3.6.13.

Because we have so many PC's I am testing on one fresh SOE that is known good and I still get the same issue. So I am not going to go stuffing around looking for killbits in registry, I want Adobe to fix this or explain why it is happening and provide a solution please. I am waiting for some response.

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    March 9, 2011

    Hi, I just finished reading your messages. I'm glad it's fixed, but just wanted to make a comment. Do you think a reboot was needed? What was happening is that either that(reboot) or the ActiveX Control in the IE browser and the plugin in FF were disabled during the first Uninstall/Install.

    This does happen and perhaps after the repeated Uninstalls/Installs, they got Enabled.

    Just a thot that might explain that.

    Thanks,

    eidnolb

    B
    b00md0g51Author
    Participating Frequently
    March 9, 2011

    Hi there,

    Thanks for getting back to me.

    Suddenly everything started working and I hadn't pushed out any fixes to users and it just started to work again.

    Anyway I am just relieved.

    Thanks

    John

     John Mackay | Support Services Manager

     HISTORIC HOUSES TRUST OF NSW

     The Mint | 10 Macquarie Street | Sydney NSW 2000

     t. 02 8239 2347 | f. 8239 2422| www.hht.net.au

      Please consider the environment before printing this email.

    A
    Anonymous
    March 9, 2011

    Thanks. It's bad enough when one computer is not working correctly, but with as many as you have, it's a big headache:-)

    I'd be relieved too!!

    Regards,

    eidnolb

    B
    b00md0g51Author
    Participating Frequently
    March 9, 2011

    Well it appears to have fixed itself. Now all users can see Youtube again and I have done nothing here that would have fixed it.

    I think perhaps Youtube resolved the issue at their end.

    Thanks.

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