18.0.0.241 background update not working

Question

Hi,We use the background update method using extended support release files.Clients updated to 18.0.0.232 last patch. They are not grabbing the 18.0.0.241 update.I noticed with version 18 there are /11, /17 and /18 directories in the background update resources cab file. Which set of files should I be using?Thanks.

_maria_ · Accepted Answer

Hi Maria,I started the service and ran the task from task scheduler.In my first post I mentioned that I see three sets of update files in the background resources cab file. In /11, /17 and /18 directories. Which set of files should I use?I posted the files to this location /pub/flashplayer/update/current/sau/11/installand the version.xml to /pub/flashplayer/update/current/sau/11/xmlHi,All files that are included in the cab file must be posted to the server. There have been changes made to the background update service since it was first released. To maintain backwards compatibility and support new features all directories must be posted. Delete what you have on your server, extract and post the contents of the cab file just as they are in the cab file (same directory tree structure) to your server. it should look like the following:\pub\flashplayer\update\current\sau\ \11 \install \install_all_mac_pl_sgn.z \install_all_win_ax_sgn.z \install_all_win_pl_sgn.z \xml \version.xml \17 \install \install_all_mac_pl_sgn.z \install_all_win_ax_sgn.z \install_all_win_pl_sgn.z \xml \version.xml \18 \install \install_all_mac_pl_sgn.z \install_all_win_ax_sgn.z \install_all_win_pl_sgn.z \xml \version.xml \currentmajor.xml SAU should work as expected.--Maria

_maria_ · Answer

Hi netadmin03,To investigate further, please provide the following:mms.cfg file from an impacted systemFlashInstall.log file, with Background Update verbose logging enabled.To enable verbose logging add SilentAutoUpdateVerboseLogging=1 to the mms.cfg file. Run the Background Update service.If the impacted system is 32-bit, provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash. If the impacted system is 64-bit, provide the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\FlashPlease see How to share a document‌ for instructions on uploading the requested files. Post the link to the uploaded files in your reply.While there are 3 different directories in the update resource cab file, they all contain the same update files. The update service knows which directory to get the update from.--Maria

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.