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R
RaulP5
Participant
May 22, 2015
Question

A plugin (Shockwave Flash) isn't responding.

  • May 22, 2015
  • 6 replies
  • 19755 views

  • OS & version: Windows 8.1
  • Web browser & version: Google Chrome version 43.0.2357.65
  • Flash Player version: 17.0.0.188
  • Shockwave Flash version: 17.0 r0
  • Problem:

    

     Shockwave Flash will crash at any given point during the time that I'm using my computer. I don't necessarily have to have a browser open for it to crash. I could be on Skype with nothing else open and Shockwave will still crash; I know it's shockwave because if i open a browser after the crash happens, the message above will show up on pages like Youtube. I know when Skype stops working properly because people will no longer be able to hear me and i won't be able to type on the chat, however I will still be able to hear other people. I could also be playing any game and it will crash. However in this case I won't know until i have to load something like going from the champion select screen to the pre-game loading screen on League of Legends, at that point the client will freeze up.

  • Solutions I've tried:

     I have tried disabling the second flash version that is installed on my computer through Chrome://plugins->Flash(2)->disable. I have tried disabling each one individually, enabling both, and disabling both. I have also tried uninstalling the Shockwave Flash plugin and just leaving the one that Chrome comes with. Restarting my computer is the only way to temporary fix the problem, as there is no way that I have found for the plugin to respond again. I have run registry clean up programs and the system defrag. program the computer comes with. I've made sure that shockwave isn't being blocked by my firewall. I have looked into possible problems with Adblock but that didn't fix it either. Finally I have RESTORED MY COMPUTER TO FACTORY SETTINGS and the problem still persists.

     I still have my suspitions that it might be some sort of issue with Adblock interfering with Shockwave but I don't know what it is, as the problem began sometime after I installed Adblock; though I really, really, really hope it's not the case. At this point I'm open to any suggestions as this problem has been driving me insane for the past 5 months+ or so.

    This topic has been closed for replies.

    6 replies

    F
    fatchet
    Participant
    September 21, 2015

    Sane Issue.

    Yoga 13 Model Number 20175.  I upgraded to Windows 10.  I have installed all available updated drivers from Lenovo.  I have uninstalled Shockwave player, and am only using player provided by chome.  I have tried acceleration recommendations from above.  Everything is fine after restart for variable amount of time, but once I get that shockwave message in chrome I have to restart computer or else all browsers start crashing.

    J
    jisaacphoto
    Participant
    September 21, 2015

    I'm having the same issue as well, very unreliably, in Chrome Version 45.0.2454.93 m, Windows 10, on a Lenovo Ideapad Y410p.  Restarting seems to solve the problem for awhile, but it occurs even on websites that don't seem to use flash at all, like YouTube. It makes browsing the web virtually impossible at times.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    September 21, 2015

    jisaacphoto‌

    I'm leaning towards buggy graphics drivers, particularly given it's a cluster of bugs all from the same OEM.


    I'm curious to know if disabling hardware acceleration resolves this for you.  You'll need to disable it in two places.


    For HTML content, you'll need to change the Chrome preference.  In Chrome, uncheck Menu > Settings > Advanced > System > Use hardware acceleration when available.

    For Flash content, use the directions here:

    How do I disable or enable hardware acceleration?

    Thanks!

    suet81185115
    suet81185115
    Known Participant
    September 21, 2015

    Hi Jeromie

    Thanks for this. I followed your instructions and turned off hardware acceleration in Chrome. Not sure if it has worked yet. Will test a few sites.

    Your suggestion on doing the same in Flash is problematic however since the pages running Flash seize up, of course! I've not been able to get far enough in to follow your instructions! But will keep trying and report back.

    thanks

    Sue

    A
    Anonymous
    September 20, 2015

    And one other tidbit, which I hope helps in solving this issue. I'm not running a lot of programs in the background. Only my anti-virus. I keep background stuff at the bare minimum. In other words, I keep memory hoging stuff off. 

    A
    Albaniandawn
    Participant
    September 20, 2015

    I am also having this problem, and it is distressing to see how common it is and how there don't seem to be any answers. Sometimes I can't even access webpages like this one to help figure out the problem.

    Lenovo laptop (sorry I don't know the model)

    Windows 10

    Google Chrome

    Google apps seem to work fine (search, etc.)

    Almost every other web page I try to open gives me that message, and just spins, often not loading at all

    Help.... I need to be able to use the internet

    J
    jonathank57314853
    Participant
    September 18, 2015

    I'm om a Lenovo G50

    Using Windows 10 and Chrome

    These issues began roughly a week ago and haven't gotten better with multiple reboots, disabling of Chrome apps and plugins or anything else.

    In fact, I have the error on this page as I type. ...

    J
    jonathank57314853
    Participant
    September 18, 2015

    I think I figured it out. I uninstalled my audio driver, rebooted and it worked.

    suet81185115
    suet81185115
    Known Participant
    September 18, 2015

    I've been down that road with no luck. Tell me, did you install a different

    driver? If so, which one?

    Thanks

    From my phone

    A
    Anonymous
    September 11, 2015

    I am having the exact same issue. Shockwave randomly stops responding across both Chrome and Edge. It makes the internet almost useless, which is infuriating. Even as I'm writing this I keep getting error messages. It only works temporarily when I restart my machine. I'm running on Windows 10 with a Lenovo Yoga 13. All programs (chrome, edge, etc.), plugins, and drivers are the latest versions. This is insanely frustrating.

    It acts the same whether I'm using 1 tab or 20, and the rest of my machine is running smoothly. I can operate hefty programs like word, excel, and powerpoint while running a dataset with a million observations in Stata, no problem.

    By the way, I never get an error in Edge, it just doesn't load flash content.

      J
      jdt.otto
      Participant
      September 14, 2015

      I have EXACTLY the same issues:

      Shockwave stops

      Chome and Edge

      Windows 10

      Lenovo Yoga 13

        jeromiec83223024
        jeromiec83223024
        Inspiring
        September 14, 2015

        Any chance you have a set of reproducible steps that I can follow?

        R
        RaulP5Author
        Participant
        May 22, 2015

        One thing i forgot to mention I also tried disabling Hardware acceleration, but as you can guess it didn't work either.

        jeromiec83223024
        jeromiec83223024
        Inspiring
        May 28, 2015

        The dialog that you're describing is called the Slow Script Dialog, and we display it when we see Flash content using an inordinate amount of CPU time.  If you're on a slow machine, or using content that's not written well, we'll throw this dialog instead of letting the content make Flash unresponsive.

        If you haven't rebooted since you started running into this, that's a fantastic place to start.

        If you're using lots of simultaneous tabs, or doing a lot of multitasking, you might try doing less stuff in parallel to see if you encounter the dialog less frequently

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