A

Anonymous

Answered

A problem with installation of version 23

Forum|Forum|9 years ago
December 2, 2016
2 replies
814 views

Hello!

Windows 8.1 64-bit (WoW64)

Opera: 41.0.2353.69

I am trying to install version 23, because version 22 has stopped work.

But I can't do it. The installer is stoping after download:

Russian text: Adobe Flash Player: Mistake of installing. For help...

Button - Ready.

If I download old version 22, the process of installing done. But Flash Player asks to update and don't works.

I was trying to uninstall flash player (https://helpx.adobe.com/ru/flash-player/kb/uninstall-flash-player-windows.html) and install after. But I have same problem.

Please, help me!

Download install

This topic has been closed for replies.

Correct answer

I have found! My antivirus blocked the file install_flash_player_ppapi.exe. It write about Dloader.Trojan in the file. What must I do?

The problem was solved. I have removed my old antivirus with old bases, and I was able to install Adobe Flash Player. Thank you for your help.

A

Anonymous

do you mean by removing my anti virus would solve the problem? after i get here then download file >Adobe Flash Player Install for all versions ........

when i click download it says "cannot acces"

im really having a hard time with the new update please help me solve this issue 12/5/2016 update really got me stressed

_maria_

Legend

Hi Rey,

Not sure what you mean by "12/5/2016 update really got me stressed" as there was no update released on 12/5. The last update released was in November.

It's possible you're anti-virus is blocking the download and/or installation. There is no need to remove the anti-virus. Try downloading the files in the following order:

Clear browser cache and try the download again
If the error returns again, reboot the system and try the download again
If the error returns again, exit out of the anti-virus (no need to uninstall, just close out of it) and try the download again.

--

Maria

_maria_

Legend

Hi,

I'll need to review the installation log files to troubleshoot the error. Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all files listed (Adobe_ADM.log, Adobe_GDE.log, FlashInstall.log) for the same installation attempt. Since this is a 64-bit OS we require the FlashInstall.log file from C:\Windows\system32\Macromed\Flash AND the FlashInstall.log file from C:\Windows\syswow64\Macromed\Flash. The forums don't accept attachments, as such, upload all 4 files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

A

Anonymous

Hi Maria,

I don't have the file FlashInstall.log in the folders C:\Windows\system32\Macromed\Flash and C:\Windows\syswow64\Macromed\Flash

Other logs:

Shared Files - Acrobat.com

Thank you for your help!

_maria_

Legend

Hi,

Thanks for posting the log file. The online installer downloads and installs Flash Player silently in the background. If the FlashInstall.log file doens't exist the failure is happening before the online installer launches Flash Player (again, silently in the background). I do see an error that I'm not familiar with in the online installer log. I'll forward this to the online installer team to review.

In the interim, the offline installer is posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section. This installer should work. If not, provide the FlashInstall.log files from C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash directories.

--

Maria

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded