Skip to main content
A
Anonymous
March 15, 2013
Question

Adobe Connect meeting recording crashes Flash Player 11.6

  • March 15, 2013
  • 1 reply
  • 1316 views

This issue apparently appeared in Flash Player 11.4 and was fixed in 11.5:

http://helpx.adobe.com/adobe-connect/kb/connect-recording-playback-issues-flash.html

But has resurfaced.  The meeting recordings were made with Adobe Connect Server 8.2, and include screen sharing that needs to be recorded.

I've downgraded Flash Player to 11.5 on one machine, 11.3 on another and am attempting to make offline recordings of the meeting on both, which I can hopefully distribute to users.

I'm wondering if anyone else has encountered this problem, and what other workarounds they may have used.

This topic has been closed for replies.

1 reply

chris.campbell
chris.campbell
Legend
March 15, 2013

I haven't seen this come up recently.  What OS and browser are you using?  Is this happening with 11.6.602.180?  Could you give our 11.7 beta a try to see if that makes a difference?

http://forums.adobe.com/thread/1171211

A
Anonymous
March 15, 2013

Sure thing, and thanks for your response.

I just tried the 11.7 beta, and it exhibits the same behavior.  I have in fact tried a few different versions of Flash Player (and of the Connect Add-In) today to see what would happen.

With Flash Player 11.6 and 11.7, the meeting recording playback crashes immediately as soon as screen sharing begins (the meeting will play back fine otherwise, it's just whenever a screen sharing pod becomes active that this happens.)

In Flash Player 11.5 and 11.3, this immediate crash does not happen, however at (seemingly) random intervals (~3 minutes, ~7 minites, ~17 minutes, ~20 minutes) the *screen sharing* pod will "stall", while the rest of the meeting continues to play back.  (By "stall" I mean that activity in the screen share freezes, a spinning indicator appears over this pod and cycles indefinitely.  Meanwhile other activity in the meeting continues to play back - audio, chat, etc.)

I didn't try 11.4, which apparently introduced the immediate crash bug that I see in 11.6 and 11.7 beta.

chris.campbell
chris.campbell
Legend
March 16, 2013

Do you have a recording you can share with me so I can try this out on my system?  If you'd like, you can also contact me directly at ccampbel@adobe.com.

I think we should also get a bug entered into the public database.  Please open a new bug report on this issue over at bugbase.adobe.com.

Once the bug has been added, please post back with the bug URL or bug number and I'll follow up.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices