Adobe Connect wants to update flash player. According to Adobe, Flash player is already updated. Windows 10 / Chrome 65 / Flash 28.0.0.161

Forum|Forum|10 years ago
March 22, 2016
1 reply
931 views

How do I fix this issue? The website telling me I have the wrong flash player, when my computer sys it is updated, uses Adobe Connect which I downloaded from Adobe, but it still tells me my version of Flash Player is out o date. Anybody know how to get my computer recognized as having Adobe Flash Player? Adobe won't let me download by number and tells me there is no Flash Player 13.

[moderator: edited summary for clarity, brevity, and included os/browser/FP versions]

This topic has been closed for replies.

_maria_

Community Manager

Hi,

Please provide the following information:

Operating system version
Web browser and version
Flash Player version
A direct link to a web page that demonstrates the problem
provide a screenshot‌ of the error message you are getting

--

Maria

philipv38661008

Participant

I am trying to use an LMS through jiblearning.org with this software:

Windows 10 32-bit

Chrome 65

Flash 28.0.0.161

Whenever I access the course, I get this pop-up. Adobe states that the install is working properly. I have also tried this on MacOS with the same results.

_maria_

Community Manager

Chrome disables Flash by default. It seems you just need to enable Flash. Please see Use or fix Flash audio & video - Computer - Google Chrome Help for assistance.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded