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U
UPM123
Participant
July 10, 2013
Question

Adobe fails to solve a problem they created

  • July 10, 2013
  • 1 reply
  • 565 views

Last week, Adobe Flashplayer stopped working in both Firefox & Safari on Mac OS 10.4.7.  I do not want to use Chrome as my default browser just to get Flash working.

This is not an Apple problem; they referred me to Adobe which then charged me $39 to fix a problem they created. 

I am furious.

For those of you who are having the same problem: 

Uninstall Flash

Go to Library, Macromedia folder: delete Flash

Go to Library, Cache, delete Flash

THEN do not go back to the main install page; instead, go to tinyurl.com/fplayer111 and download the installer for Flash 11 which I HOPE is the 11.7 version referred to in the notice on this thread as I am really over dealing with this.

One problem: the tech could not tell me how to move the installer off my desktop without endangering the fix.

If you have a solution, please let me know.

This topic has been closed for replies.

1 reply

C_F_McBlob
C_F_McBlob
Inspiring
July 11, 2013

The installer and the Flash Player plugin have NOTHING TO DO WITH EACH OTHER once the install is finished.  To get rid of it, you (just like with any other file) click it and press Cmd-Del to send it to the trash. Then empty the trash. I'd be furious too, If I paid $39 for something I could easily have fixed myself.

U
UPM123Author
Participant
July 11, 2013

Thank you McBlob; I realize they are not related but the Adobe Tech Support guy (in India apparently), told me that deleting it "MIGHT" disable the install we'd just done. Also, as I had uninstalled FP and reinstalled it not once but four times, I had to resort to paid support.

C_F_McBlob
C_F_McBlob
Inspiring
July 11, 2013

The tech support guy was "clueless". I was first Apple certified through Intuit in 2004. My certification lapsed in 2007, but that doesn't mean I forgot everything I knew. The installer is an installer only, and contains nothing that connects it to the installed software once the installation is complete.

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