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Dan_Felten
Participant
May 26, 2016
Question

Adobe Flash 21 will not install

  • May 26, 2016
  • 1 reply
  • 644 views

Hello! I'm having some issues trying to install Adobe Flash on my MacBook. My mac is currently on OS X 10.10.5 and I'm using Safari 9.9.1. I uninstalled the old version of Adobe Flash (19), emptied my trash, restarted the computer, and attempted a clean installation. I get kicked out every time around the 80-85% completion mark. Any ideas?

Thanks!

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1 reply

ridhij4208356012135538
Adobe Employee
Adobe Employee
May 26, 2016

Hi,

Just see if the following links help you in resolving the issue.

Flash Player Help

Adobe Flash Player Install for all versions

Installation problems | Flash Player | Mac 

If you still face issue then please provide the install.log file and the FlashPlayerInstallManager.log file.  To get the log file read Where do I find the Flash Player installation log on the Macintosh?  and upload the files to cloud.acrobat.com/send using the instructions How to share a document.

Let us know if you face any issues.

Thanks!

Dan_Felten
Participant
May 26, 2016

Hello ridhijain,

Thanks for answering. Actually, those were the very first places I went. I followed those instructions, but was not able to do the installation. I even tried an earlier version. No luck. I will look at the install.log and FlashPlayerInstallManager.log and send.

Thank you.