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April 26, 2008
Question

Adobe Flash 9.0.124.0Not working

  • April 26, 2008
  • 19 replies
  • 4489 views
Hello: I just decided to upgrade Adobe flash player to 901240 by uninstalling the old version via adobe uninstaller!
Everything seemed to install great. In the add/remove programs, I now have the Adobe Flash player Active X 9.0.124.0 and the Adobe Flash Player Plugin 9.0.124.0
My problem is I go to "You Tube" and it states >>> Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player here.
I do not have Java Script turned off and I do have the latest Adobe Flash player installed.
I am using Internet Explorer 7 and firefox browsers, any suggestions please, Thanks

PS: It worked fine before the upgrade
    This topic has been closed for replies.

    19 replies

    May 14, 2008
    Hi
    I'm another of these frustrated users:
    We sold a new Acer notebook to a customer a week ago. There is VPH and Office 2007 Home on it, nothing more (everything German versions). The customer complained, that his favorite sites don't work as Flash Player doesn't work

    - whenever we visit a site with F.P it says please install, install runs through, but nothing happens
    - used the Adobe uninstall
    - used the Microsoft cmd ..
    - we cycled that in different sequences, rebooted etc.
    - we switched off all IE7 security settings, protected mode, warnings
    - we set Internet zone to lowest security, activated all scripting, downloads etc.
    - we switched off firewall, antivirus software etc.
    - we activated the admin user account (with admin rights of course ...)
    - we deactivated UAC

    - > it does not work, since a week we are vasting our time with a customer in my hairs

    is there anything we can do except the 4lb hammer?
    Thanks
    Chris
    Participant
    May 5, 2008
    obabaa, we all get frustrated at times, however, calling Darren or anybody else in the forum names is not the way to get results. In fact, that behavior begs for the Abobe folks to just disappear.

    Please lighten up!
    Participant
    May 5, 2008
    Darren, are you idiot!? Stop repeating this is not an official support and pm you instead!!

    We have said millions of times and the same on all my colleagues's pcs, Visa+IE7, flash player DOESN'T WORK! firefox is fine though.....

    We've tried all ur stupid ideas: uninstall, reset, run dos, install, registry, option-security..... 10 times aLREADY!

    May 6, 2008
    Hi obabaa,

    The reason that I’m requesting for certain individuals to open a case is to HELP them obtain Adobe support. I would hope that offering to help was not seen with such disapproval.

    The majority of these Windows system registry issues are being resolved with Microsoft’s SubInACL tool. The tool is not always easy to use, that is why I am assisting customers with it.

    http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=44&catid=184&threadid=1262552&enterthread=y

    This issue would not be encountered with a new install of Windows or a clean machine. The culprit is a corrupt system registry. Microsoft’s tool is used to repair the permissions.
    Participating Frequently
    May 6, 2008
    I tried:

    1) uninstall flashplayer (clean uninstall), delete everything within the flash folder
    2) double check registry "permission" all set
    3) download SubInACL and installed
    4) download reset_minimal into the tools folder, run dos, press OK
    5) go back to flashinstall in IE...

    Guess what? I'm wasting another half of hour!

    SO CAN YOU PUT ALL THE INSTRUCTION AND PROCESS TOGETHER? Let any visa and IE7.0 user to clearly understand what's going on? Did I miss anything again?

    PLEASE!!!!!!!!!!
    Participant
    May 4, 2008
    I ...
    ... installed the uninstaller and ran it
    ... installed SubInACL and ran it
    ... re-installed Flash
    .. checked the settings in the Internet Options.

    It's still not working in IE 7. It works fine with Firefox though. ( And I don't use Vista, I use XP)
    I also contacted Darren McNally, but haven't received an answer (yet). ;) I don't know what more I can try...
    Participant
    May 5, 2008


    Personally, what I think needs to happen is that Adobe sends out a new update to solve this problem. It's rather frustrating.

    Dave
    Participant
    May 4, 2008
    quote:

    Originally posted by: tomsmac
    Hello: I just decided to upgrade Adobe flash player to 901240 by uninstalling the old version via adobe uninstaller!
    Everything seemed to install great. In the add/remove programs, I now have the Adobe Flash player Active X 9.0.124.0 and the Adobe Flash Player Plugin 9.0.124.0
    My problem is I go to "You Tube" and it states >>> Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player here.
    I do not have Java Script turned off and I do have the latest Adobe Flash player installed.
    I am using Internet Explorer 7 and firefox browsers, any suggestions please, Thanks

    PS: It worked fine before the upgrade


    May 4, 2008
    It seems to me that Adobe should supply a correct Flash Player for machines running Windows Vista & IE7 versus pushing a registry hack. I would guess that most people, including myself, should not be messing with the registry keys.
    Participant
    May 4, 2008
    I just solved the Mac problem. It turns out there was already info here:

    http://www.adobe.com/go/4aa64290

    I uninstalled, then repaired permissions using Disk Utility and it worked fine. I don't know why the new version of Flash messed up my permissions, but it would appear my issue was different than whatever is plaguing the other inhabitants of this thread.
    May 2, 2008
    I also use IE and firefox. When I go to the download page and try to click the agree and install button, it acts like it is going to do something and then never does anything. I have uninstalled all adobe flash programs, plugins, etc. and tried to reinstall. sais it's there but nothing works. I am personally trying to view stuff on MTV.com Even on there it gives you a link to download and it doesnt ever do anything.
    My system has never worked so I tried to upgrade, didnt do me any good, I had the same message from mtv that the youtube message says.
    HELP!!
    Participant
    May 2, 2008
    Here is what I have found with this issue. It's not just on youtube, it's on anything that requires flash when bringing up the site. For example, pizzahut.com, wwe.com.

    Here is what I did, I reinstalled the player, works great until I restart my machine. (Core2 Quad HP with Vista Premium). Once I restart the puter, all the sites that have flash will ask me to install flash but when you go to your programs, it's there.

    Darren, is this just a problem with Vista machines?

    Thanks for your help?

    Dave Yaeck
    Participant
    May 3, 2008
    Hi, I think I have the same problem. I'm trying to run Safari and Firefox on an old PPC mac. It all started when a Dora game wouldn't work for the kids. Prompted me to download Flash even though I was pretty sure it was already installed on the kids computer. How not? I download the latest and the process seemed to go smoothly. I have a new Flash plug-in in the library folder, just where you would expect (date modified: just an hour ago). But now nothing works. The kids are stricken with horror. I hope this gets fixed. At any rate, it seems to be a Mac problem, not just Vista.
    Participant
    April 30, 2008
    Hi Darren,
    I couldn't use the option for private message.
    I follow the instruccions but, it didn't work. Actually the reset.cmd didn't update any records.
    April 30, 2008
    Hi Marisol Fajardo,

    The reset.cmd and SubInACL need to be in the same directory in order for it to run correctly and fix these Windows permission issues. If you are unable to send a ‘Private Message’ please create a case via Adobe Support and reply to this post with a case number.

    http://www.adobe.com/support/contact/

    Important Note: These online forums are for user-to-user discussions of Adobe products, and are not an official customer support channel for Adobe. If you require direct assistance, or prefer to contact Adobe support staff directly, please contact Adobe support.
    April 30, 2008
    If Flash plays fine on other sites with the exception of youtube.com please see the instructions from youtube to help resolve this issue, especially the following three steps:

    1. Temporarily disable popup blocking software installed on your computer to test.
    2. Allow YouTube.com as a trusted site in your Firewall software.
    3. Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren’t set as the default streaming application, as this might affect the video player.


    http://www.google.com/support/youtube/bin/answer.py?hl=en&answer=57669