Adobe flash constantly crashing on Chrome

Forum|Forum|10 years ago
January 4, 2016
3 replies
1516 views

I have had issues with adobe flash constantly crashing for about a year. I am using the following:

- Flash version: 20.0.0.267 (most up to date)

- Windows 10

- Chrome 47.0.2526.106 m (most up to date)

I have uninstalled and reinstalled windows three times. I have cleaned the cache and looked if there were duplicate versions of flash on chrome. Nothing works. I have attached a screenshot of what happens on multiple websites, including hulu, netflix, USA today, Facebook, and many, many others.

Any help to resolve this issue COMPLETELY without telling me to do the steps I have already taken would be appreciated as this is making my computer nearly unworkable.

This topic has been closed for replies.

C

carissah69604320Author

Participant

About Flash

Google Chrome	51.0.2704.106 (m)
OS	Windows UNKNOWN SP0 64 bit
Flash plugin	22.0.0.192 C:\Program Files (x86)\Google\Chrome\Application\51.0.2704.106\PepperFlash\pepflashplayer.dll
	--- Crash data ---
	--- GPU information ---
Graphics card	Intel(R) HD Graphics 4000
Driver display name	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver name (strong)	oem23.inf:5f63e5341859ec8c:iIVBM_w10:10.18.10.4276:pci\ven_8086&dev_0166
	--- GPU driver, more information ---
Vendor Id	0x8086
Device Id	0x0166
Driver vendor	Intel Corporation
Driver version	10.18.10.4276
Driver date	8-17-2015
Pixel shader version	5.0
Vertex shader version	5.0
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 2.0 (ANGLE 2.1.0.1a1b30c37e13)
GL_EXTENSIONS	GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_EXT_color_buffer_half_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_OES_compressed_ETC1_RGB8_texture GL_EXT_sRGB GL_ANGLE_depth_texture GL_OES_depth32 GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_disjoint_timer_query GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_discard_framebuffer GL_EXT_debug_marker GL_OES_EGL_image GL_EXT_unpack_subimage GL_NV_pack_subimage GL_OES_vertex_array_object GL_KHR_debug GL_ANGLE_lossy_etc_decode

J

jimpetey

Participant

chris.campbell

Legend

I'm sorry you've been running into problems with Flash Player crashing. Could you please visit "about:flash" in the Chrome address bar and then copy/paste the page that loads into a forum reply?

C

carissah69604320Author

Participant

Thank you for your quick response. Here's what I get when I pull up that screen:

About Flash

Google Chrome	47.0.2526.106 (m)
OS	Windows UNKNOWN SP0 64 bit
Flash plugin	20.0.0.267 C:\Users\Carissa\AppData\Local\Google\Chrome\User Data\PepperFlash\20.0.0.267\pepflashplayer.dll
	--- Crash data ---
Crash Reporting	Enable crash reporting to see crash IDs
For more details	https://support.google.com/chrome/?p=ui_usagestat
	--- GPU information ---
Graphics card	Intel(R) HD Graphics 4000
Driver display name	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver name (strong)	oem23.inf:5f63e5341859ec8c:iIVBM_w10:10.18.10.4276:pci\ven_8086&dev_0166
	--- GPU driver, more information ---
Vendor Id	0x8086
Device Id	0x0166
Driver vendor	Intel Corporation
Driver version	10.18.10.4276
Driver date	8-17-2015
Pixel shader version	5.0
Vertex shader version	5.0
GL_VENDOR	Google Inc.
GL_RENDERER	ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
GL_VERSION	OpenGL ES 2.0 (ANGLE 2.1.0.2e2f3b79e4e3)
GL_EXTENSIONS	GL_OES_element_index_uint GL_OES_packed_depth_stencil GL_OES_get_program_binary GL_OES_rgb8_rgba8 GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_NV_pixel_buffer_object GL_OES_mapbuffer GL_EXT_map_buffer_range GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_float GL_OES_texture_float_linear GL_EXT_texture_rg GL_EXT_texture_compression_dxt1 GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_EXT_sRGB GL_ANGLE_depth_texture GL_EXT_texture_storage GL_OES_texture_npot GL_EXT_draw_buffers GL_EXT_texture_filter_anisotropic GL_EXT_occlusion_query_boolean GL_NV_fence GL_EXT_robustness GL_EXT_blend_minmax GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_OES_standard_derivatives GL_EXT_shader_texture_lod GL_EXT_frag_depth GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_EXT_debug_marker GL_OES_EGL_image

chris.campbell

Legend

Thank you. Could you enable crash reporting (see Send usage statistics and crash reports - Chrome Help), then repost this page after crashing a few more times? We'll get crash ID's based on your crash submission and we can reference this data with Google which might give us clues to what's going on with your system.

Thanks,

Chris

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