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September 10, 2014
Answered

Adobe Flash crashes after 9/7/14 update.

  • September 10, 2014
  • 1 reply
  • 359 views

I updated Adobe Flash a few days ago (9/7 if I'm correct)  and since that time Adobe Flash frequently stops operating and crashes constantly in Firefox (about 15 times according to my crash report function) -- showing a dialogue screen that says it has stopped operating and querying if I want to continue using the plug in or stop it. 

(I specifically have Flash set on manual download  to figure these kinds of things out because the last time something like this happened after an Adobe update the audio shut off on Youtube -- and it was an Adobe problem.) 


The Firefox forum has a long thread on this current problem.. trying to figure out if it's Firefox -- .but I suspect it may be Adobe (as it was in the Youtube case.)  May I recommend that Adobe install a "feedback" site for crashes after updates so that you can find these faster -- if indeed they are Adobe issues?  The Youtube problem took almost two weeks to fix and I think it was because you didn't know.

Thanks..   If you have another answer that would be great -- in the mean time I'll keep using Chrome until I get an answer...


p.s. I have already disabled protect mode and hardware acceleration in Firefox to see if that helps.  It doesn't.

    This topic has been closed for replies.
    Correct answer jeromiec83223024

    We shipped a new release yesterday.  It might be worth updating.

    That said, if you could provide links to the submitted crash reports, I'd be happy to take a look at them. 

    Go to about:crashes

    If the link does not begin with "bp-", click the link to submit the crash report

    Go back to the about:crashes page

    Right-Click the submitted link and choose Copy Link Location

    1 reply

    jeromiec83223024
    jeromiec83223024Correct answer
    Inspiring
    September 10, 2014

    We shipped a new release yesterday.  It might be worth updating.

    That said, if you could provide links to the submitted crash reports, I'd be happy to take a look at them. 

    Go to about:crashes

    If the link does not begin with "bp-", click the link to submit the crash report

    Go back to the about:crashes page

    Right-Click the submitted link and choose Copy Link Location

    gaia1museAuthor
    Participant
    September 10, 2014

    Thank you Jeromie -- I will update...

    Here are four most recent crash reports -- with oldest first  -- There are about 15 of them and it takes about a minute to get each of them -- I don't have time to retrieve and copy all of them right now...if you want more let me know and I'll do them this evening.  p.s. why does the report say 'bp' automatically after I've retrieved it?  Just curious...

    [@ F1398665248_____________________________] - Firefox 31.0 Crash Report - Report ID: 5e13fa7c-acf6-4369-b0c0-7c66621409…

    [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508_________…

    [@ hang | ZwAlpcConnectPort] - Firefox 31.0 Crash Report - Report ID: 5471272b-968d-476d-837c-aa1e02140910

    [@ hang | ZwAlpcConnectPort] - Firefox 31.0 Crash Report - Report ID: 8e7f22bc-6ae2-4001-bc42-39afd2140910