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March 23, 2017
Question

Adobe Flash crashes as soon as I use it in Firefox

  • March 23, 2017
  • 1 reply
  • 652 views

I am trying to use Adobe Flash to work in applications such as GoAnimate, but as soon as the editor loads, the plugin crashes. I will get the standard "The Flash Player plugin has crashed" message, which also says that there is no crash report. This issue occurs when I use other Flash applications. Some applications only cause Flash to hang, such as video players. Also, some lighter applications will let me use them for a while, and then they will, all of the sudden, crash, just right out of the blue. I have already tried starting Firefox in safe mode, and I still have the problem. I have also tried disabling hardware acceleration in Flash and Firefox, reinstalling Flash, reinstalling my graphics driver, and refreshing Firefox, all to no avail.

I have also noticed that when running GoAnimate (and other Flash applications), I get particularly high CPU usage. It is possible that my CPU might not be powerful enough to run certain Flash apps. Please let me know what you think about the issue, and what you think the cause of it might be.

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    1 reply

    jeromiec83223024
    Inspiring
    March 23, 2017

    You should definitely try 64-bit Firefox first, which you can get here:

    https://www.mozilla.org/en-US/firefox/all/

    There's a good chance that it will just solve the problem.  There *is* an issue with hardware accelerated graphics in the latest 64-bit firefox, which is fixed in their Nightly version.  If your content doesn't render at all after moving to 64-bit Firefox, Nightly will probably work for you (those fixes will ultimately land in the more stable channels, but it takes a few weeks): Download and test future releases of Firefox for desktop, Android and iOS. — Mozilla

    If you're still crashing, please go to about:crashes, click a couple links to submit the crash reports, and then paste the URLs from the resulting windows into a reply here.  I'd be happy to take a look.