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Participating Frequently
December 7, 2016
Question

Adobe Flash crashes in Firefox

  • December 7, 2016
  • 1 reply
  • 1407 views

My Adobe Flash (23) crashes in Firefox (50.0.2), Windows10.

When I open FF, its menu (File, Edit, View, etc) starts to pulsate. When I open SpeakEasy (speed tester), the window to start the test will not show up and sometimes it will say I need to update Adobe Flash, but it is the latest version.

Also, when I open another Internet speed tester, SpeedTest, I get the same problem where the window (that requires Adobe Flash) to start the test does not show up.

When I open my Verizon home page, the FF menu pulsates and I constantly get FF Tab Crashes.

I have tried starting FF in the safe mode. Uninstalling/reinstalling FF. Problem continues.

Gary

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    1 reply

    jeromiec83223024
    Inspiring
    December 9, 2016

    The pulsating menu is the interesting symptom, and probably doesn't have anything to do with us.

    My guess is that it's a stuck key... this should fix it:

    • unplug your keyboard
    • run your hand vigorously back and forth across all of the keys a few times.  Make sure you get all the weird ones.
    • flip it over and give if a few thumps on the back and shake it a bunch to get any remaining traces of last thursday's sandwich out
    • plug it back in

    If that doesn't work, I'd love to see a screen capture of the flickering menu.  Also, this would be a great time to reboot (actually power the machine and everything attached down for a minute and then power it back up), to see if the flickering persists.  If it does persist, you might try again with the bare minimum of stuff plugged in - mouse/keyboard, or nothing if it's a laptop (and if it's a laptop, check the laptop keyboard too...)

    Also, if you're not using 64-bit Firefox (it's not the one you get by default under most circumstances), I would highly recommend switching.  The 64-bit variant includes a native NPAPI sandbox for Flash Player (older versions of Firefox lacked effective plug-in sandboxing, so we tacked our own sandbox on, but it's inherently inefficient because of the necessary architecture), and it solves the majority of the general stability problems.


    My guess here is that you've got a stuck key, and it's generating a large number of input events.  This is what's causing the menu in the browser application itself to flicker.  The architectural inefficiencies that I described are characterized by messages between Flash Player and Firefox becoming so numerous that they overwhelm the operating system and either don't all get delivered or they arrive out of order, such that Flash Player or Firefox will hang waiting on a response that will never come.  Sticky key sending tons of input events between Flash and Firefox increases the likeliness that you're going to hit that hang.

    So, in short:

    - Performing some rough keyboard hygiene should get the offending key unstuck, unless there's liquid in it (it could also be a freaked out USB device or something)

    - Moving to the 64-bit variant of Firefox resolves the fundamental sandbox problem. Get the one from the x64 column.
       Mozilla Firefox Web Browser — Download Firefox in your language — Mozilla

    If those things don't help, a crash report from the 64-bit Firefox would be helpful.  The 32-bit crash report will probably just be the standard generic hang described above, but I'm happy to confirm.

    Please see the following guide on how to report a crash or error:
    https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

    goddi11Author
    Participating Frequently
    December 10, 2016

    Greetings,

    The problem is not stemming from a stuck keyboard.

    I do have FF 64bit.

    I attached a Dropload link to a short video of the problem. You will notice that the FF menu is not flashing until I click in the area where  the SpeakEasy program ( used to measure the internet connection speed) should show up. Once I click in that area, the FF menu starts to flicker or pulsate. Then I get the 'Adobe Flash plugin has crashed' error sign.

    If I have the Task Manager opened at the same time, I can see the Adobe Flash pulsating on and off, also.

    SpeakEasy.mp4

    Gary

    jeromiec83223024
    Inspiring
    December 11, 2016

    *Something* is generating input events.  That's why the behavior doesn't happen until you put focus on that tab.  If it's not hardware, then it's most likely something in software simulating input events.  I know that some people use auto-click kinds of utilities for automating stuff in games, as an example.  I'd generally expect malware to be more clever than that, so my guess is that it's something a little more innocent.  FWIW, this is not a problem that I've seen anyone complain about over the last ~10 years...

    You're welcome to post Firefox crash logs, and I can see if there's anything interesting to glean.  If you go to about:crashes in Firefox, right-click on a couple links and choose Open in New Tab, then copy and paste the URLs from those reports, that would be helpful.