Participant

Question

Adobe Flash MSI file download

Forum|Forum|9 years ago
October 27, 2016
4 replies
1373 views

My distribution license recently expired and I applied for a new one. The Adobe registration email was denied delivery by our spam filter. How do I get this email resent or the link to the software download of the Adobe Flash msi file?

This topic has been closed for replies.

_maria_

Legend

What OS and browser are you using? I have experienced this with Mac OS X 10.11.6 and Chrome and have reported it to the Forums Admins. I'll report your experience as well after you provide this information. I'll send you a private message and you can reply to it here in this topic.

richardf16392663

Participating Frequently

OS is Windows 10 1703 Creators Edition. I have tried in the Edge Browser as well as IE11 with the same result. I go to send you a message type it in the window click send and it just sits there.

_maria_

Legend

Thanks. I'll test this out on the same OS and browser and also forward it to the forums admins for further investigation.

<edit>

Thanks for confirming. I'll forward the information to the licensing team. I apologize for the forums software issue.

_maria_

Legend

@ janiceh485728 and christians92070983

The licensing team resent the email. Please confirm if you have, or have not received the email.

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Maria

J

janiceh485728Author

Participant

Yes I have received the email. Thank you.

Janice

_maria_

Legend

@janiceh485728

Thank you for confirming.

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Maria

christians92070983

Participant

I don't even get the Adobe Registration Email. It is not denied by our Spam Filter.

I requested the License a few days ago!

_maria_

Legend

Hi christians92070983 ,

I have notified the licensing team to resend the email. The email will have a PDF attachment. Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply again. Post back here and we'll follow-up with the licensing team. Also post back here if you do receive the email.

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Maria

_maria_

Legend

Hi janiceh485728 ,

I'll request the licensing team resend the email. Please ensure your spam filter doesn't block the email again.

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Maria

richardf16392663

Participating Frequently

I applied to renew as well last week and haven't heard anything as of yet. Is there any way my request has been verified?

_maria_

Legend

Hi richardf16392663

The email comes from no-reply@adobe.com and has a PDF attachment, please check to see that the email hasn't been blocked by your spam filters. If it's not there, private message me the email address you used to apply for the distribution license. To send a private message click on my user name link and then on the 'Message' button link.

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Maria

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