Inspiring

Answered

Adobe flash not working

Forum|Forum|9 years ago
October 24, 2016
11 replies
2132 views

I am no longer able to reliably view video content on my computer with Adobe Flash Player. I usually get the message "could not load plug-in".

I have gone into my settings menu where it has not been disabled. I've even tried disabling it and then re-enabling it. I am told that it is integral to Chrome and automatically updated.. Any attempt to download it gets the message that it is already there. When I try to update it I am told that I already have the latest version.

I tried to watch one of the affected videos on Foxfire with no luck so tried to download Flash. It did download and start to install, but get stuck at 90%. The same thing with Edge (which I don't like).

I am running Windows 2010 on Windows 10 and use Google Chrome for preference.

Allana

ps. I chose the least wrong forum.

This topic has been closed for replies.

Correct answer allanac70111066

I needed EaseUs again, and again it removed Flash. I consider this link now confirmed. EaseUs has now been uninstalled again and Flash reinstalled. Perhaps this link can be investigated, after all, your program is, in effect, being sabotaged by EaseUs.

Allana

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allanac70111066AuthorCorrect answer

Inspiring

I needed EaseUs again, and again it removed Flash. I consider this link now confirmed. EaseUs has now been uninstalled again and Flash reinstalled. Perhaps this link can be investigated, after all, your program is, in effect, being sabotaged by EaseUs.

Allana

jeromiec83223024

Inspiring

You're using a utility that modifies the underlying system. There's no interesting contribution for us to make from an engineering perspective. In essence, it's a self-inflicted problem.

We *would* recommend that you reach out to EaseUs support for guidance on how to avoid the problem; however, you're the first person that I've seen mention this particular product, so it's not a widespread problem that we're going to escalate at this point.

You're more than welcome to redirect the EaseUs folks to this thread, and if they do need technical guidance from Adobe on how to prevent this problem, they're more than welcome to send me a Private Message (just click my name in the thread) with contact information, and I'll get an engineering level conversation going with the appropriate domain experts.

Thanks!

A

allanac70111066Author

Inspiring

Flash has been crashing since my last email, that's just a case of reloading and away I go again. It does seem to be specific to The Free Dictionary by Farlex, a site notorious for blaming users for their faults. Thousands of us getting the same problem across hundreds of different computers and routers, various operating systems, browsers and different 'Office' programs.

I did get the message once that I needed Flash to play a video and did not have it. I successfully downloaded and reinstalled it but would like to know how I lost it, being integral to GoogleChrome but have no idea how to find out.

It does strike me that the problems seem to relate to my installing a program from EaseUs (for repartitioning large memory volumes as my Freewiew box demands Fat32 and most HDD seem to come as NTSC. I'll uninstall that until I need it again.

Allana

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allanac70111066Author

Inspiring

Since my last post Flash has behaved almost perfectly, only crashing once (with the Free Dictionary by Farlex), updates have installed without affecting audio and I have regained access to the 'store' where I can get more jigsaw collections for one of my Microsoft games. I even seem to have lost the sticky control key, which has been happening since 2012. An amazing improvement in the performance of my machine.

I haven't yet managed to follow up with CHKDSK and dxdiag but do plan to do so.

Thank you

Allana

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allanac70111066Author

Inspiring

And I stall have audio after the reinstall

jeromiec83223024

Inspiring

It's extremely unlikely that the audio problem and the failing updates were related. So, one problem down, one to go...

For the audio issue, my guess is that either Flash Player is using the wrong device (you have multiple audio output options and have done something clever which Flash doesn't know about), or it's a driver problem.

Could you post your dxdiag output? Instructions are at the bottom of the video troubleshooting guide, here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Thanks!

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allanac70111066Author

Inspiring

I agree that there is probably no connection between the two problems. The problem with audio is too general, and even applies to system sounds. It has also been going on for much longer.

I will follow up on both CHKDSK and dxdiag, but don't know how soon as I have other problems as well at the moment.

Thank you for being so patient and helpful

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allanac70111066Author

Inspiring

I have just uninstalled and re-installed Chrome. So far, so good. Will keep you informed.

I will also see about exporting as much as possible of mt data to an external hard drive and investigate CHKDSK.

Thank you

PS the internal disk is a relatively new one. the old one crashed June last year.

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allanac70111066Author

Inspiring

Still no flash!!!

What more can be done, please?

jeromiec83223024

Inspiring

Something seems messed up with your Chrome installation, since it consistently fails to apply updates.

If this is a work machine, and your home directory is redirected to a network drive, that might complicate things, but I doubt that this is your issue. Just figured I'd mention it, in case I'm wrong.

If you're running a virus scanner, particularly if it's an off-brand one, you might experiment with replacing it with one of the major reputable ones.

With those out of the way, here's what I'd do.

Before performing any kind of filesystem maintenance, it's a good idea to make sure you have backups of any critical data. If your hard disk is failing, giving it a good workout with a disk utility might be what pushes it over the edge. It's pretty rare for repairs with reputable utilities (like the ones built into windows) to go bad, but there's always some risk, and having backups is a really good idea.

Once you have backups (if you have anything critical that needs to be preserved), I'd scan and repair any issues found with the filesystem (aside from interference by third-party software (virus scanners, etc), there's a good chance this is why the Chrome installer is failing): How to Scan & Fix Hard Drives with CHKDSK in Windows 10

Once that is cleaned up, I'd remove and reinstall Chrome. If you don't regularly sign into Chrome with a Google account, you *can*, and it will preserve the majority of your important settings across the reinstall.

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allanac70111066Author

Inspiring

Updates came in this afternoon while I was out. the upshot is that I have now lost both my audio (which I expected as it always happens) and Flash. I tried to watch a video on BBC and was told "Sorry, you need Flash to play this".

Is it Chrome that's buggering me up or Microsoft? I'm decidedly peeved over the whole affair.

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allanac70111066Author

Inspiring

The crash is not a regular thing, but I'll keep you informed each time it happens. Perhaps between us we'll find a clue.

thank you

Allana

jeromiec83223024

Inspiring

Awesome. If you find a consistent crash, definitely let me know the details. I'd like to get that looked at.

Please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html