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A
Anonymous
February 13, 2017
Question

Adobe Flash Player 24.0.r0 has stopped working error

  • February 13, 2017
  • 1 reply
  • 5159 views

I'm getting this error every since I installed the latest version of flash along with Firefox 51.0.1 32 bit.

This error does not occur on other machines running Firefox 50 32bit.

I've submitted my problem to Mozilla and I haven't received any replies as of yet.

I have completely uninstalled Firefox and flash and deleted all folders with dependent files for both programs and my attempt at a solution isn't working. Thanks

I hope someone has some insight into this.

    This topic has been closed for replies.

    1 reply

    Amrita Gangwani
    Adobe Employee
    Amrita Gangwani
    Adobe Employee
    February 14, 2017

    Hi,

    Thanks for reporting the issue. Please, share following details:

    • Operating system version
    • Web browser and version
    • Flash Player version
    • Explain your problem in step-by-step detail if possible
    • A direct link to a web page that demonstrates the problem
    • If you get error messages, please quote them exactly, or provide a screenshot
    A
    Anonymous
    February 14, 2017

    Win7 Pro 32bit

    Firefox 51.0.1

    Flash 24.0.0.194

    Any page that use the plugin gives the error report in a dialog box that is the title of this post.

    After contacting Mozilla they instructed me to install the Beta Version 25.0.0.104 and as with version 24.0.0.194 has the same issues.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    February 15, 2017

    If you haven't rebooted the computer since the problem started, that's a great first step.  Actually shut it down, give all of the electronics a few seconds to discharge, and then fire it back up. 

    Generally, when Flash always crashes on a machine, it's a problem with something underneath us.  It's usually graphics drivers, but sometimes it will be an audio driver or something more subtle.

    We can test that theory by disabling hardware acceleration in Flash.  If the problem goes away, there's an underlying issue.  If the problem persists, something else is going on.

    Instructions on disabling hardware acceleration can be found in the video troubleshooting guide, here::

    https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    If that doesn't work, an actual Firefox crash report would give me a pretty concrete idea about what's happening:

    Please see the following guide on how to report a crash or error:

    https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

    Thanks!

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