adobe flash player

In addition to the previously requested information, we would need to obtain the installation log files to investigate further.  Please see the following FAQs to obtain the installation log files:

• Mac: Where do I find the Flash Player installation log on the Macintosh?
• Windows: Where do I find the Flash Player installation log on Windows?

We require all log files mentioned in the FAQ.  After obtaining all of the log files, upload them to cloud.acrobat.com/send using the instructions at https://forums.adobe.com/docs/DOC-7161​ and post the link to the uploaded files in your reply.

Thank you.

Hi,

Please specify :

• Operating system version
• Web browser and version
• Flash Player version
• Explain your problem in step-by-step detail if possible
• If you get error messages, please provide a screenshot

Thanks!