Adobe Flash Player

Forum|Forum|13 years ago
August 1, 2012
2 replies
1581 views

I am trying to watch a video and I'm getting the message as follows:

"Unable to install lthe Adobe Protected Content module. click here to upgrade your player. Ok."

When I click there and try to install to upgrade, it doesn't do anything, just goes back to the same message.

Does anyone know what this message means and what I have to do to be able to view the video? I also have problems when I try to view a video on Facebook (something I have noticed earlier when I tried to do that).

Thank you.

This topic has been closed for replies.

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_JodieD_

Participant

Hi

I'm having the same problem. I've updated flash player etc, but i am still getting the same message "Unable to install lthe Adobe Protected Content module. click here to upgrade your player." every time i try to watch a video on demand5. I can watch video on channel 4 website though!

I'm on Flash version 10.3.183.29 Mac OS 10.5.8 (64-bit) and using Firefox

Any advice much appreciated

Thanks

Jodie

jeromiec83223024

Inspiring

Updating to a current version of Flash Player should solve this:

http://get.adobe.com/flashplayer/

If you're still running into trouble, try the following:

Launch the Control Panel

Click Flash Player

Click the Advanced tab

Scroll down to the bottom and choose Deauthorize This Computer

(This removes all of the Protected Content credentials, but should get you going. You may need to log out and back into your video service afterwards.)