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sunnyhouse
Participating Frequently
May 9, 2015
Question

Adobe Flash Player constantly crashing when exiting in Mozilla Firefox

  • May 9, 2015
  • 7 replies
  • 937 views

Hi

If I use a flash object on a website that requires Adobe Flash Player, then leave the website by closing the tab or the browser, it will freeze up (Mozilla Firefox) for anything from 5 seconds to 5 minutes, during the time it freezes my CPU usage drops but memory usage remains the same until I get a popup saying:

" Shockwave Flash may be busy, or it may have stopped responding. You can stop the plugin now, or you can contniue to see if the plugin will complete. "

I have 2 options, Continue and Stop Plugin

Pressing Continue will make the browser freeze for longer but will eventually unfreeze itself, pressing Stop Plugin also freezes for a while longer then gives me the usual " Flash Player has crashed " message asking me to send a report.

I have completely reinstalled Mozilla Firefox and Adobe Flash Player many times, enabling and disabling hardware acceleration in both Mozilla Firefox and the Adobe settings. I have tried this on another user account on my machine with fresh installs of Mozilla and Adobe resulting in the same crashes.

Here are my system specs.

Vista Home Premium SP2 (32bit)

Intel (R) Pentium (R) Dual CPU T3200 @ 2.00GHz 2.00GHz (2GB of RAM)

Mozilla Firefox: 37.0.2

Adobe Flash Player: 17 NPAPI (17.0.0.169)

A screenshot of the popup crash message: Screenshot by Lightshot

I hope I haven't missed anything, please help

Thank you,

This topic has been closed for replies.

7 replies

sunnyhouse
Participating Frequently
May 26, 2015

Just want to point out that I've used Flash content on websites for years without any problems and have already tried resetting FF/Adobe (new installations, new user accounts, etc etc)

sunnyhouse
Participating Frequently
May 24, 2015
sunnyhouse
Participating Frequently
May 23, 2015

Can someone please respond?

sunnyhouse
Participating Frequently
May 19, 2015

Wow... talking to myself

Good job

sunnyhouse
Participating Frequently
May 15, 2015

There once was a time where I could close Adobe flash content, and it would close without a fuss.

Why is it hanging? I closed it, it shouldn't need to do anything after I've commanded it to close.

Any assistance would be great from you guys here at Adobe!

Much appreciated

sunnyhouse
Participating Frequently
May 15, 2015

Great service you got here

Is anyone alive?

sunnyhouse
Participating Frequently
May 13, 2015

Anyone?

Help please?