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happyface49
Participant
November 19, 2011
Question

Adobe Flash Player crashes in all browsers

  • November 19, 2011
  • 1 reply
  • 8726 views

Hi,

I have had issues with playing videos before. They would constantly freeze (while the sound continued), it was like I was watching stop motion videos all the time. This was a recent problem that started happening within the last month or so. I got really fed up with it so I looked for a fix for it on google. The result of that search was: I was told the videos might be freezing so often because of the fact that I had two adobe flash players in operation on google chrome. I was told I had to try turning one off in order to get the player to work properly. I turned off one then the other and then both to no avail.

BUT

then the flash player refused to work on ANY video. I figured it might just be Chrome but it happened in Firefox too. (I'm afraid to update internet explorer because I don't want it to not work there). I keep getting the "shockwave player crashed" error message in Chrome and the equivalent in Firefox. I tried uninstalling and then reinstalling adobe but that did nothing.

My operating system is Windows Vista 32bit, I used both Firefox and Chrome web browsers both with the latest versions, I have the latest version of the adobe flash player.

At this point in time I can't get any site that runs on Adobe flash player to work and no videos that run on adobe flash player work. My problem is officially a whole lot worse.

HELP!!!!!!!!

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1 reply

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cattcali209
Participant
November 21, 2011

I'm having the exact same problem. 

Until today, I haven't had any problems with flash, and then, this morning, I turned on my computer, went to youtube.com and the page almost immediately froze.  A message popped up saying that flash had become unresponsive and asked if I wanted to close it.

It does this on any website that tries to load flash content.  I've tried both Chrome and IE.  I'm running Win7 Home Premium 64-bit on a Compaq Presario CQ5300Y PC.

Everything is completely up to date. 

UPDATE:

Last night I ran a virus scan.  3 viruses were found so I quarantined them.  I turned off my computer for a couple of minutes and when I turned it back on, everything had been fixed.  Not only is flash working again, a problem I was having with Skype is also fixed.  So if anyone else is having this problem you might want to do a virus scan.

Message was edited by: cattcali209

chris.campbell
chris.campbell
Legend
November 22, 2011

Thanks for the update cattcali209, viruses are definitely no fun.

happyface49, could you try the steps outlined in the following FAQ to see if they help at all?

How do I troubleshoot and report problems with Flash Player Video?

Thanks,

Chris

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