Adobe Flash Player distribution 17.0.0.188 upgrade fails to install in WSUS environment
Hello,
The latest Flash upgrade 17.0.0.188 fails to install on about 80% of systems in our environment using SolarWinds for 3rd party patches to WSUS.
The error on the windows side is:
Result Code: 0x411 (Unknown error (0x411)) HRESULT: 0x80070643 (Fatal error during installation)
The error on the Adobe side is actually a fail with the only code being:
0001
I have been distributing Flash Player in our environment for years and never had a failure to this extent before.
The last upgrade from 17.0.0.134 to 17.0.0.169 was ok as recorded in the provided log file below...but there is nothing but 0001
I have seen some discussions about IE needing to be closed, but this was not the case previously and why now if that is what it is?
I installed this upgrade manually (on a machine that failed through the WSUS process) and it was ok...don't remember if IE was open or closed at the time.
I did notice that the digital signature timestamp seemed old when I first downloaded the .exe installer from the distribution page. The next day I downloaded an updated .exe installer that had a more recent digital timestamp and it failed as well.
I notice there are several discussions regarding this (Update Needed: Flash Player 17.0.0.188 Setup Files are 17.0.0.169 for the MSI Setup Files). Could it be this is an installer issue?
Can any Adobe staff comment?
Can any community member that uses a similar software deployment method to mine comment on a successful upgrade?
=O====== M/17.0.0.134 2015-03-17+07-00-11.517 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001
0002 00000011 1
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 00000013
0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_134_ActiveX.exe
0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_134_ActiveX.dll
0007 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009
0010
0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0012
0013
0014
=X====== M/17.0.0.134 2015-03-17+07-00-18.038 ========
=O====== M/17.0.0.169 2015-04-17+07-00-15.928 ========
0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.exe" -refreshIEElevationPolicies
=X====== M/17.0.0.169 2015-04-17+07-00-15.959 ========
=O====== M/17.0.0.169 2015-04-17+07-00-11.656 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001 00000011 1
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004 00000018
0005
0006 00000013
0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.exe
0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.dll
0009 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0011
0012
0013 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0014
0015
0016
=X====== M/17.0.0.169 2015-04-17+07-00-18.657 ========
=O====== M/17.0.0.169 2015-05-14+07-00-11.713 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001
=X====== M/17.0.0.169 2015-05-14+07-00-12.281 ========
=O====== M/17.0.0.169 2015-05-15+07-00-12.518 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001
=X====== M/17.0.0.169 2015-05-15+07-00-13.128 ========
=O====== M/17.0.0.169 2015-05-16+07-00-11.628 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001
=X====== M/17.0.0.169 2015-05-16+07-00-12.138 ========
=O====== M/17.0.0.169 2015-05-17+07-00-11.439 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001
=X====== M/17.0.0.169 2015-05-17+07-00-11.949 ========
=O====== M/17.0.0.169 2015-05-18+07-00-12.288 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001
=X====== M/17.0.0.169 2015-05-18+07-00-12.798 ========
=O====== M/17.0.0.169 2015-05-19+07-00-13.302 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001
=X====== M/17.0.0.169 2015-05-19+07-00-13.822 ========
=O====== M/17.0.0.169 2015-05-20+07-00-17.857 ========
0000 00000010 "C:\Windows\SoftwareDistribution\Download\Install\install_flash_player_17_active_x.exe" -install
0001
=X====== M/17.0.0.169 2015-05-20+07-00-18.435 ========\
Thank you in advance for any ideas on why this fails.
Message was edited by: Sean Brown
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