Participant

Question

Adobe Flash Player Distribution License not received

Forum|Forum|9 years ago
October 26, 2016
10 replies
4150 views

I'm trying to download and deploy the Adobe Flash player msi's for my internal users. I have not received a confirmation email or any indication that my application we received or approved.

This topic has been closed for replies.

jeromiec83223024

Inspiring

For the sake of saving everyone on this thread future messages from other people adding on to it, I"m going to lock it.

If you're experiencing a problem with getting a response, it's almost always that email from noreply@adobe.com is getting bounced or eaten by your spam filter, either locally, or at your network perimeter. Also, we do not issue licenses to free email accounts (yahoo, gmail, etc.). Emails are typically turned around in 1-2 days. If you're still waiting after than that, we've probably sent an email that you did not receive.

If you're not getting the response in your spam filter, and/or your friendly network support folks aren't able to retrieve it from their automatic spam filtering systems at the network edge, please start a new thread. We'll do our best to help you out.

Thanks!

sebastianb34619417

Participant

I have the same problem. I have filled out the form several times for months but did not get any answer. My spam folder is empty. Today I tried to fill out the form another time, but the page is not available. Could someone please help me? Thanks!

_maria_

Legend

Hi,

The page was down for a short while due to some maintenance work. Please private message me the Adobe ID/email address you used to apply for the distribution license and I'll follow-up with the licensing team. To send a private message, click on my user name link and then on the 'Message' button link. For reference, include a link to this discussion topic.

Thank you.

--

Maria

S

stefank27825641

Participant

I still waiting for the distribution licence it is already 3 weeks:(

_maria_

Legend

Hi stefank27825641

I'll follow-up with the licensing team

--

Maria

M

mmoore5553

Participant

I have not received a license at all for adobe products. I know I applied for reader, flash , and air .

ridhij4208356012135538

Adobe Employee

Hi,

Please direct message me the email id you used for distribution license application. I will forward the same to the licensing team. Do check your spam/junk folder for any mails from noreply@adobe.com.

Thanks!

_maria_

Legend

@danielc29582983

The licensing team resent the email on 27-Oct. Please confirm if you have, or have not, received the email.

Thank you.

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Maria

A

Anonymous

Hi,

can you please assist. I have not received any conformation email either

Ireen.

_maria_

Legend

Hi ireenc54692899 ,

I have notified the licensing team to resend the email. The email will have a PDF attachment. Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply again. Post back here and we'll follow-up with the licensing team. Also post back here if you do receive the email.

--

Maria

V

vincentp53817428

Participant

I haven't received and email either after signing up. Can the link be sent to me as well? My staff is currently manually upgrading flash and it is a huge waste of time and money.

_maria_

Legend

@vincentp53817428

The licensing team resent the email on 27-Oct. Please confirm if you have, or have not, received the email.

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Maria

P

patrickw59966247

Participant

I also filled out the form several times and I don't get any answer.

Could you please send the confirmation email? I have to update Flash player on our clients.

_maria_

Legend

@patrickw59966247 and vincentp53817428

I have notified the licensing team to resend the email. The email will have a PDF attachment. Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply again. Post back here and we'll follow-up with the licensing team. Also post back here if you do receive the email.

--

Maria

S

shawnw85103271

Participant

I have the same issue. No reply whatsoever. Went through this process in 2015 with an immediate reply and no issues. This time I filled out and submitted the form; waited a week and have submitted it again. Still no reply. I need the ability to distribute the most recent update to my end-user population ASAP.

S

Satinder S Bains

Participating Frequently

Hi Daniel/Nathaniel

Licensing team has processed the request and sent the email. Please confirm if you have got it. Thanks.

_maria_

Legend

Hi,

I have notified the licensing team to resend the email. The email will have a PDF attachment. Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply again. Post back here and I'll follow-up with the licensing team. Also post back here if you do receive the email.

--

Maria

N

ndcedarburg

Participant

I have the same issue. I have filled out the form at least twice, once over a month ago and most recently about a week ago. I have not heard back. I work for a public school district and so we desperately need the distribution information to patch the Adobe applications on our workstations.

_maria_

Legend

Hi,

I have notified the licensing team to resend the email. The email will have a PDF attachment. Please ensure your spam filters, firewall rules, anti-virus, etc do not block the email. If you don't receive the email with 2-3 business days, please don't apply again. Post back here and I'll follow-up with the licensing team. Also post back here if you do receive the email.

--

Maria

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