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Participating Frequently
August 27, 2013
Question

Adobe flash player either hangs or crashes in Firefox

  • August 27, 2013
  • 18 replies
  • 238409 views

Adobe flash player either hangs up the web browser Firefox or crashes within Firefox.  This has been occurring for about a year even though Firefox and the adobe flash player have been updated and upgraded many times over the last year.  Multiple crash reports have been sent to either Adobe or Firefox (I am not sure which one actually gets the crash report) but it appears someone knows about this issue since I seem to be getting more pop up boxes from Firefox now when the Windows 7 system seems to hang (no response from mouse when I try to close the Firefox browser window).  The pop up box states that Adobe flash player is not responding or in a loop so when I respond to the pop up window to cancel the task all the flash player displays in all of the open Firefox browser sessions crash.  However, if I use google chrome and the same ESPN videos that use Adobe flash player so far I have not seen the same issue of hangs or crashes.  So, is this a known issue with Adobe flash player and/or Firefox or has it just never been fixed correctly?

Configuration:

Sony VPCF2390X - I7-2760QM - 8 GB - GEForce GT 540M - 1920 X  1200 Resolution

Windows 7 Home  Premium Service Pack 1 -  7.1.13.1088   64-bit

Firefox 23.0.1

Adobe Flash Player 11,8,800,115

Message was edited by: Stingray99

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18 replies

Participant
December 2, 2014

I'm having the same problem and I am also running on a Sony Vaio computer.  However, I am running Windows 8.1 and I agree that this has only become a problem in the past few months.  I've found out that Flash Player is built in on Windows 8, which I suspect means that Microsoft somehow set things up so that you are basically forced to use IE to browse with.  But this is just a suspicion. However, it's curious that we are both running on Sony computers.  I wonder if that has anything to do with things?

December 3, 2014

NO

Participant
December 4, 2014

And you know this because?

December 2, 2014

Disable Plugin Container. I did it using Method Two in this solution.

How to disable plugin-container | Fluxbytes

Muratonder65
Inspiring
December 2, 2014
Muratonder65
Inspiring
December 2, 2014

I know I'm kind of late and not sure if we have the same problem. But what seems to have worked for me was disabling my Hardware Acceleration and Smooth Scrolling.

And Just to make sure that those annoying Flash Ads didn't keep freezing my Browser, I installed Adblock Plus - Surf the web without annoying ads! And also https://noscript.net/. Those two things have significantly improved my browsing experience.

December 2, 2014

Yer right - yer kinda late ! Problem solved long time ago

Muratonder65
Inspiring
December 2, 2014

Doesn't matter if I'm late cause obviously other people STILL have problems so its not just for him. And if it was already solved maybe they should have marked it as assumed answered. All is irrelevant. This trick worked for me. It's been two days for me without the constant crashing (usually 20 times a day). The weird thing is, I would have expected Hardware acceleration to be the culprit but I still kept crashing. It wasn't till I disabled the auto and smooth scrolling that worked for me and I have no Idea why. I'm sure that I'm not that unique with my problem...so if it helps someone else...let it do so. Your comment however was pointless and unproductive. This forum is about helping people so you pointing out how late I am did nothing to educate me or other readers. You could have at least taken the time out to show me how the "Problem solved long time ago" so I know for future references. This was I can offer that solution to others in case they ever need help with a similar problem.

hypercide-Jdk48s
Participant
October 21, 2014

>73K views on the original post, and counting.  Is Adobe talking to Mozilla and vice versa?

After realizing this particular issue was taking hours off my life (ie. being, like everyone on this thread, an unpaid beta-tester for this Adobe/Mozilla SNAFU), I swallowed my pride and after more than a decade using Firefox started using IE.  No more crashes.

Just because twitchy update-culture has made downloading glitchy beta-ware the norm doesn't make it acceptable.

Participating Frequently
October 21, 2014

Yeah, we are trying to decide which direction we are going to go.

We support too many computers for this to continue being an issue, and we are most certainly not going to use older, less-secure versions of either Flash player or Firefox.

At this point, we are trying to figure out whether we need to ditch Flash player or Firefox across campus.  Right now, I think we are leaning more towards Flash player just because it adds another resource hog that we don't like having to deal with, anyway.

We started these discussions today, so hopefully by the end of the week, we'll have a better idea if we can just stop letting users have Flash player.

Participating Frequently
October 16, 2014

I just wanted to add that we recently started getting this issue, too.  It has happened for a few months, but in the past month or so, it has gotten steadily worse.  Today, I finally got fed up and decided to seek some help with it.

I administer about 1900 computers at a community college, and I would say that most of them that have recently been updated have the issue.  It happens in all the browsers, but it seems especially pronounced in Firefox.

The computers mostly have DeepFreeze (by Faronics) installed, so these machines are squeaky clean; any changes get wiped out after reboot.  We do not allow permanent changes to be made by students or staff.

Unfortunately, that cleanliness comes at a price; it doesn't allow me to view crash logs because they get erased after the computer has been rebooted.

Even though I probably can't be much help in diagnosing the issue, I wanted to be sure that Adobe knows that this is -- without a doubt -- an issue now.  I'm just getting around to saying something now because it has simply become unbearable.  I will consciously avoid Web sites (like Facebook, in particular) that have Flash content simply because it causes some many issues now.  I really hope Adobe is taking this seriously and trying to find the issue.  In the 8 years that I've been in IT, I don't think I've seen Flash player ever crash this frequently, especially in otherwise stable browsers like Firefox.  I suppose it could be an issue with Firefox or even an issue affecting both Firefox and Flash player.

In any case, I hope it gets fixed.

LV71
Participant
October 15, 2014

I have been suffering from ridiculously frequent Flash crashes (absolutely MADDENING) in Firefox every since I updated to Windows 8.1 (within the last month).  I tried every solution posted on the net I could find (updated Flash, reset Firefox, disable protected mode, etc).  Absolutely nothing worked.

FINALLY, the solution for me was to disable Firefox plug-in container.  Instructions can be found here: How to disable plugin-container | Fluxbytes

(I am running Windows 8.1, Firefox 33 ,and Flash 15 plugin).

Hope this solution works for some of the rest of you!

October 16, 2014

Appears to work for Windows XP and rel 15.0 of Flash Player, also

September 21, 2014

I have the problem the original poster and many others have.

FACT: Pages using many flash applets and videos on the same page will hang in any browser we have on any machine. For example try any big newspaper (Chicago Sun Time, Miami Herald, etc.) or similar ad-infested site. I do not know if this is a RAM or processor related issue, could be, but sometimes too much is just too much for any processor. One of those papers is running two videos, four ads, and attempting to render a pop-up all at the same time. 8 GB and it doesn't seem enough.

THEORY: There is no problem with either the browsers or Flash. The problem is with the IMPLEMENTATION of flash (and java, for that matter) on web pages.

Now when I get to pages like these, I simply close my browser tab and make a mental note not to ever visit them again. It's a shame because some of them are pretty good. But 3 videos 4 flash ads and a couple of pop-ups (along with tracking cookie) at the same time will slow down any system. It's like trying to turn your monitor into a 12 compartment PIP screen as well. Graphics use up all this mega power we have.

I signed up for this forum just to give my 2 cents on this question, we have been searching a better solution but see none exist.

Participating Frequently
September 17, 2014

Don't even dare to reset firefox, this is google and youtube play evil, and with some adobe incompetency.

October 29, 2013

It seems to be the same problem for me.

My new computer since last summer: Windows 8 x64, 4770K, HD6950, Firefox last version, Flash last version...

And, at almost every Firefox launch (and always after reboot), while Firefox begins to load all my open tabs (~150), Flash container is loop-crashing. So I close Firefox, I launch Flash installer and reinstall it, and relaunch Firefox. Every day. I even put a shortcut to the Flash installer in my desktop because it is a routine now...

If after a reboot, I try to be smart and reinstall Flash before launching Firefox... it won't work. I need to launch Firefox, let Flash crash one time, then close it and reinstall. It is not firefox-linked, because I tried with an other browser (not sure of that but I can retry).

So quickfix : reinstall Flash each time. Hope for a real fix.

October 29, 2013

Do you have any "add-ons" in your FF installation?  You might try dissabling them one  by one.

October 30, 2013

I pointed out it is on a new computer because I never had this problem before (I thought it was a Windows 8 one, or maybe a SSD one).

@Fcrash: Ok, back to test. I'm very surprised because it is not what I remembered and expected...

- it's only with Firefox (I launch some Flash things in Opera and Chromium, no crash this morning, only in Firefox)

- reboot of Firefox in safe mode, no Flash crash anymore

- reboot of Firefox in normal mode, no Flash crash anymore (wtf!!)

Yes I have a lot of addons, it's too long to try one by one. The successful boot in safe mode fix the problem, it surprised me because I wanted to find what the guilty addon is. I'm pretty sure to have already tried this and conclude it was not an addon problem because I didn't find it... Maybe the previous versions of Firefox or Flash was worst that the current one. I will retry the next crash time by disabling my addons (no safe mode), etc.