Adobe Flash Player error during update from 10.0.45 to 10.1

Question

I am getting this error message during the upgrade from 10.0 to 10.1 and it errors with the following error:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or Package vendor. Action NewCustomAction1, location: ...\installAX.exe, com...

since this has happened, it has already removed the previous version of flash and will not allow me to reinstall the new or old version so now I have no version of flash.

Has anyone else seen this? I have only 1 solutionn right now which is to reimage the PC.

pwillener · Answer

Uninstall your current FP first; use the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html, then download the installer(s)

for Internet Explorer http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe
for all other browsers http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe

Download all the above executables to disk, then close all browser windows and run the downloaded uninstaller, followed by the installer(s).

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