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S
Scott0219
Participant
August 18, 2016
Answered

Adobe Flash Player in Firefox with Windows 10

  • August 18, 2016
  • 1 reply
  • 8585 views

Since I upgraded to Windows 10 I have been unable to view any videos in facebook.  I am using the latest version of Firefox and have the latest version of Flash Player.  Shockwave is active.  Any page I go to has a banner at the top asking if I want to reload the page or submit a crash report for Adobe Flash Player.  In the box containing the video there is a message that Flash Player has crashed and do I want to send a report. 

    This topic has been closed for replies.
    Correct answer _maria_

    When uninstalling Firefox it doesn't actually delete the user data unless you specifically request it to do so.  I don't know if the 32-bit bookmarks/passwords directory would be accessed by the 64-bit Firefox.  You can also try saving the bookmarks folder from the 32-bit profile and then adding that to the 64-bit Firefox profile.  Not sure about the passwords.  This is all assumption.  I would recommend posting to the Firefox Support Forum | Mozilla Support

    1 reply

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    August 19, 2016

    Hi,

    Are you using the 32 or 64-bit version of Firefox?  32-bit version of Firefox is known to be unstable on 64-bit operating system (which you most likely have). Go to Mozilla Firefox Web Browser — Download Firefox in your language — Mozilla  to download the 64-bit version of Firefox.  You'll need to uninstall the 32-bit version before installing the 64-bit version, else it'll just be treated as a re-install, or upgrade, of the 32-bit version.

    --

    Maria

    S
    Scott0219Author
    Participant
    August 19, 2016

    Looks to me like it is the 64 bit version.  Here is the data:

    Application Basics

    Name

    Firefox

    Version

    48.0

    Build ID

    20160726073904

    Update History

    Show Update History

    Update Channel

    release

    User Agent

    Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

    OS

    Windows_NT 6.1 x86

    Profile Folder

    Show Folder

    Enabled Plugins

    about:plugins

    Build Configuration

    about:buildconfig

    Memory Use

    about:memory

    Registered Service Workers

    about:serviceworkers

    Multiprocess Windows

    0/2 (Disabled)

    Safe Mode

    false

    Profiles

    about:profiles

    Crash Reports for the Last 3 Days

    Report ID

    Submitted

    bp-1c179d69-0064-497d-a7bd-998f92160817  <moderator deleted PII>

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    August 19, 2016

    If you downloaded Firefox from the main Firefox page it's the 32-bit version.  The 64-bit version is only available at Mozilla Firefox Web Browser — Download Firefox in your language — Mozilla .  The information in your post indicates the OS is 64-bit, not necessarily that Firefox is the 64-bit version.  To check, go to Control Panel > All Control Panel Items > Programs and Features.  Look for the Firefox entry.  If it's 32-bit it'll be similar to "Mozilla Firefox 48.0.1 (x86 en-US)".  If it's 64-bit it'll be "Mozilla Firefox 48.0.1 (x64 en-US)"

    Please try the following troubleshooting steps:

    Does this only impact videos on Facebook or is it any video?

    If you have been unable to view videos after upgrading to Windows 10, it's possible the upgrade corrupted Firefox or something.  You may want to try re-installing Firefox (preferably the 64-bit version since your OS is 64-bit).

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