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3 replies

takeiteasy62
takeiteasy62Author
Participant
January 25, 2017

Kelly,

Answer to Option 1 .... Yes

Answer to Option 2 .....No

Answer to Option 3 .....At this stage prefer to troubleshoot with help from Maria having uploaded log files. If this fails then will look at the Beta recently released January 18 2017.

Maria

I have replied by e-mail posting the link as requested and await your reply to help me to get up and running again.

Thank you

    _maria_
    _maria_
    Legend
    January 25, 2017

    Hi takeiteasy62

    Thank you for posting the log files.  I do see an error I'm not familiar with and will need to forward the log file to the online installer team for further review.  In the mean time, please provide the following information:

    • Do you use anti-virus software, if so, which one (including version)
    • Do you use a web proxy tool, such as Wireshark, Charles Proxy, etc?

    Thank you.

    --

    Maria

    takeiteasy62
    takeiteasy62Author
    Participant
    January 26, 2017

    Anti-Virus = Avira version 1.1.67.18988.

    No web proxy tool in use

    _maria_
    _maria_
    Legend
    January 24, 2017

    Hi takeiteasy62


    I'll need to get the installer log files from you to troubleshoot the error.  Please upload the Adobe_ADM.log and Adobe_GDE.log files saved at C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

    Thank you.

    --

    Maria

    takeiteasy62
    takeiteasy62Author
    Participant
    January 25, 2017

    Hi,

    Here is the link to the uploaded files as requested:

    https://files.acrobat.com/a/preview/ca68102d-7544-4cb1-ad14-caf91be4af15

    Awaiting your reply to help me to get up and running again.

    Thank you

    Roger

    Kelly McCathran
    Kelly McCathran
    Inspiring
    January 24, 2017

    Have you tried to install from: Adobe Flash Player Install for all versions

    Are you an enterprise customer looking for a redistribution license?

    https://www.adobe.com/dk/products/flashplayer/distribution.html​

    The Beta is a 3rd option:

    Download Adobe Flash Player 24 Beta for Desktops - Adobe Labs

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