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K
KeyArts Bryon
Participant
October 13, 2011
Answered

Adobe Flash Player Settings Freeze in Mac OS X

  • October 13, 2011
  • 1 reply
  • 7427 views

This issue is now over 6 months old.

I had hoped that when Flash Player 11 was released it would address this already known issue.

Why hasn't it been resolved? This is affecting the use of some websites which people have paid for and now have no access to.

Is Adobe goiong to refund users that can no longer access services they paid for that they can't access anymore?

Please someone tell me there is a solution to this.

Cheers.

This topic has been closed for replies.
Correct answer

Hi,

May I know the Graphic card on your machine? Is your machine having an ATI Radeon HD 2600 card?

The settings UI not resposive issue has been fixed on most common mac machines. But still have problem on particular graphic cards(ATI).

We are really sorry for bringing this inconvenice to you. And I turely undertand your feelings. We are working together with Apple and ATI to solve this problem as soon as possible. Now ATI folks are looking into this problem, hopefully we'll fix it sooner.

We have summarized ways to workround this problem in this topic http://forums.adobe.com/message/3984147#3984147

Hope it will be helpful to you.

Thanks!

1 reply

A
Anonymous
Correct answer
October 21, 2011

Hi,

May I know the Graphic card on your machine? Is your machine having an ATI Radeon HD 2600 card?

The settings UI not resposive issue has been fixed on most common mac machines. But still have problem on particular graphic cards(ATI).

We are really sorry for bringing this inconvenice to you. And I turely undertand your feelings. We are working together with Apple and ATI to solve this problem as soon as possible. Now ATI folks are looking into this problem, hopefully we'll fix it sooner.

We have summarized ways to workround this problem in this topic http://forums.adobe.com/message/3984147#3984147

Hope it will be helpful to you.

Thanks!

K
KeyArts BryonAuthor
Participant
October 21, 2011

Hi,

Yeah my Mac has:

ATI Radeon HD 2600 Pro 256 MB

Thanks for responding, I was beginning to think I'd never get Flash working again. I had already set the correct settings in the Native Control Panel, and it wasn't working, so I cleared all data and reset it to allow and it has worked.

Thank you for your help it is much appreciated, finding a solution to this on the net proved difficult, when it was a known problem I would have expected to find the page with your workaround, but alas no.

Thanks again.

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