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M
mfitz
Participating Frequently
February 27, 2013
Question

Adobe Flash Player was blocked because it is out of date - HELP

  • February 27, 2013
  • 1 reply
  • 4679 views

I have installed the new Flash player (11.6.602.171) about a dozen times. I have Windows 7 (64 bit).

I cannot view any videos that require Flash Player (eg on Facebook or YouTube or a YouTube embedded video)

I see this message (Flash Player was blocked because it is out of date)  on IE 9 and Chrome and Firefox. Firefox even asked me to enable Flash Player which I did - but to no avail.)

When I go to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html I can see the movie and the box verifies my installation.

I have checked Manage Addons and Shockwave Flash Object is Enabled.

ActiveX Filtering is unchecked.

I have tried installing with my virus protection turned off.

I have closed all my browser windows during installation.

I have rebooted my computer after installation.

I have updated Java.

My Microsoft updates are up-to-date.

Nothing works.

Please help!

Marcia

This topic has been closed for replies.

1 reply

chris.campbell
chris.campbell
Legend
February 28, 2013

Hi Marcia,

If all browsers are blocked (IE, Chrome and Firefox), then I'd suspect a third party utility/service is interfering.  This could be a virus scanner/security application or possibly an ad blocker.  Even turning this off might not be enough (I've seen recent reports that Bitdefender issues were only resolved after a full uninstall.)  What apps are you running?  If you haven't already, make sure you've cleared your browser cache.  I'd also try resetting your hosts file (http://support.microsoft.com/kb/972034).  Finally, can you try restarting your computer in safe mode with networking enabled to see if video starts working?

Thanks,

Chris

M
mfitzAuthor
Participating Frequently
February 28, 2013

I cleared my cache, reset the hosts file and still nothing.

When I started in safe mode with networking the video worked fine. So obviously something is blocking Flash Player from working properly with the normal start up.

Any other ideas that I can try to troubleshoot what the offending item is?

I appreciate your help.

Marcia

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