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May 1, 2012
Answered

Adobe Flash v11.2.202.233 does not work

  • May 1, 2012
  • 6 replies
  • 10342 views

hi,

We are experiencing a problem with adobe flash and the managed add ons in IE9.

OS - Win7 64bit

Browser - IE9

I install flash across our company using GPO startup scripts and the MSI for IE. Flash has always been successfully deployed by this method.

Now, when I recently updated to the latest version of flash, initially flash installs fine and can be seen in the managed add-ons within IE9 (Shockwave Flash Object). BUT upon rebooting the pc flash no longer appears in the managed addons of  IE9 but it is still installed, for this can be viewed through add/remove programs.

Therefore no flash content can be viewed after the reboot of the Win7 pc.

Active X filtering is turned off.

We also updated to this flash version for our xp 32bit pc's using the 32bit flash msi and have no problems after a reboot.

Any advice. ?

    This topic has been closed for replies.
    Correct answer

    Hi all,

    I hope this post helps anyone else experiencing the same problem as myself for the last couple of days haven't been any fun....!!

    I re-downloaded the adobe 64bit uninstaller for flash (for I first downloaded this last year when we rolled out win7 with flash through group policy. I noticed that the uninistaller exe had grown (old ininstaller was 452kb and the new one 612kb). Therefore I don't know what adobe has added to the new compiled uninstaller for 64bit but thought I should try the latest and greatest exe.

    I set my script to use  the new uninstaller within the gpo. Now upon an install of flash and then a reboot, ShockWave Flash Object remains in the managed addons... hoorah !!

    I guess the new uninstaller performs some extra tidying of binaries hence the reason its grown in size - Chris, Is there a paper on what the uninstaller actually does ?

    Thanks to all who contributed

    6 replies

    Correct answer
    May 3, 2012

    Hi all,

    I hope this post helps anyone else experiencing the same problem as myself for the last couple of days haven't been any fun....!!

    I re-downloaded the adobe 64bit uninstaller for flash (for I first downloaded this last year when we rolled out win7 with flash through group policy. I noticed that the uninistaller exe had grown (old ininstaller was 452kb and the new one 612kb). Therefore I don't know what adobe has added to the new compiled uninstaller for 64bit but thought I should try the latest and greatest exe.

    I set my script to use  the new uninstaller within the gpo. Now upon an install of flash and then a reboot, ShockWave Flash Object remains in the managed addons... hoorah !!

    I guess the new uninstaller performs some extra tidying of binaries hence the reason its grown in size - Chris, Is there a paper on what the uninstaller actually does ?

    Thanks to all who contributed

    May 2, 2012

    hi,

    I forgot to add - I've built a win7 install with minimal applications installed, with no anti-virus to test this version of adobe flash.

    I still have the same issue as per original post - After a reboot flash is still installed but 'Shockwave Flash Object' disappears from the managed addons.

    Why/What would make 'Shockwave Flash Object' disappear from the managed addons ?

    chris.campbell
    Legend
    May 2, 2012

    Millsy107 wrote:

    hi,

    I forgot to add - I've built a win7 install with minimal applications installed, with no anti-virus to test this version of adobe flash.

    I still have the same issue as per original post - After a reboot flash is still installed but 'Shockwave Flash Object' disappears from the managed addons.

    Why/What would make 'Shockwave Flash Object' disappear from the managed addons ?

    Could you try the steps list in the following post and email me both of the logs generated?

    http://forums.adobe.com/message/4311497#4311497

    Thanks,

    Chris

    May 2, 2012

    Hi Chris,

    Just a thought - maybe this post needs breaking out into two separate posts for I think paulamoody's issue is sometwhat different to the issue that stickman's and I are experiencing, otherwise the solutions maybe tangent to one another and cause further issues whilst trying to diagnose the issues.

    I'm a little confused why the reset would work as for the problem is occuring on all win7 clients - this means all users, all users with assigned local admin accounts and also to all users with domain admin account have the same issue whereby flash is installed and after a reboot the 'Shockwave Flash Object' disappears from the managed addons within IE9 and then no flash content can be viewed.

    I ran the reset as per instructions and at the end of the run, was told 7 objects were modified. I rebooted and still could not see flash content. I uninstalled flash, rebooted, reinstalled flash, rebooted and still could not see flash content for the 'Shockwave Flash Object' is still missing from the managed addons within the browser.

    I can't roll back flash for some users in our marketing department need the latest version due to work they're performing.

    Is there anything else I can try ?

    Participating Frequently
    May 1, 2012

    We are also having a similar problem with 11.2.202.233.

    Environment is Windows 7, IE 9 and Firefox 12 on a new pc.

    I have tried everything including a 'clean' install as described elsewhere on Adobe.

    There are some differences. 

    After unchecking 'Active X Filtering' and using Windows Media Center to force the download of the Netflix app, we

    can watch Netflix video on IE 9.  No other video site works, instead you can see the 'Movie not downloaded' message

    when you right click.  Strangely, it correctly identifies the Flash version.  Even more strangely if I click on 'Check Now' in the Flash Player Settings Manager, the validation video runs.  I will note that the URL launched from that button uses HTTPS.  If I go to the same page with HTTP the video does not run.

    If I CHECK 'Active X Filtering', Youtube will complain that I should update, but I can watch video.  No other site works, including Netflix and the https://www.adobe.com/software/flash/about link.

    We have the CA security suite and there are no complaints about blocked sites etc. in the firewall logs.

    Perhaps Adobe should have some way to log what the active x control is seeing?

    chris.campbell
    Legend
    May 1, 2012

    Could you try the steps listed in this FAQ to see if they help?

    How do I fix Windows permission problems with Flash Player?

    Thanks,

    Chris

    Participating Frequently
    May 1, 2012

    Chris,

    That did not help.

    Even stranger I cannot post from IE 9 and have to use my phone.

    Participant
    May 1, 2012

    I'd like to add to this discussion as I am having some similar problems and I couldn't figure out how make a post to ask a question.

    I bought a new laptop about a week ago, and I downloaded and installed the latest version of Flash Player on the same day. Everything was fine until yesterday evening. I cannot watch any videos on any websites. If I right click over a video it's as if i'm just right clicking a webpage. Also things such as Facebook and my security program are just blank white. My laptop is running Windows 7 64bit and Internet Explorer 9. I always have Active X filtering off. I tried reinstalling and defaulting my Internet Explorer and nothing changed. Flash Player shows up in my programs list but nowhere else. The add-ons are enabled. I tried it with my anti-virus and Windows Defender on and off, no change. I did a complete clean uninstall and now I can't redownload Flash Player. I have no viruses either. I also have a desktop running Windows Vista 32bit and Internet Explorer 9 and and it has the latest Flash Player. I run the same programs and settings on both computers and my desktop has never had a problem with Flash Player, it works fine on there. Sorry for the long post but I wanted to add in every detail.

    May 1, 2012

    Just to update - I have the exact problem as described in post http://forums.adobe.com/message/4298469.

    I have performed the steps as described in the last post for the above weblink - ie the clean install procedure as advised in link http://forums.adobe.com/thread/928315

    I then followed the link http://forums.adobe.com/message/4317467#4317467

    Unfortunately this has not resolved the problem for our win7 clients, Upon a reboot, 'Shockwave Flash Object' disappears from the listing in manage add ons.

    Any advice would be appreciated.