Adobe Flashplayer 24.0.0.221 crashing in all browsers on Mac and Windows

Sorry for the inconvenience.

We're continuously hardening Flash Player, and much of that work entails invasive changes that range from simple fixes to architectural overhauls to the bowels of a product that has been around ~15 years, and for which many of the original authors have long since departed.  We're definitely taking a more aggressive, conscious decision to prioritize security work, and to accept the associated risks and do our best to responsively deal with the fallout.

The things that generally make it into the field have already evaded ~40K tests in the lab, multiplied by a few dozen operating system/browser/hardware combinations, and in general, have shipped to millions of users in our beta audience without incident.  Where things do make it into the field, we add regression tests to ensure that they're not reintroduced, and we continue to invest in new testing approaches, tools and technology to reduce our overall risk.

There's ultimately an impossible combinatorial problem (and the Flash audience is actually still growing significantly), where the wide variety of hardware, browsers and operating systems, plus the never-ending pace of fragmentation and deprecation across those spaces means that we'll never bring the risk to zero; however, where we do break things, it's generally for the purpose of making the Internet a safer place.

If you have a reproducible example, the fastest way to get your issue fixed would be to share details on how to reproduce the problem with us.   In this instance, there's a pretty good chance that I already know what it is.  If you can share a link to a crash report from Firefox on Windows, we have a fix for a crash in the pipeline that will ship on Tuesday.  I can tell you if it's a match.

To submit the Firefox crash report, just crash the plug-in, then go to:

about:crashes

Click on the relevant link to submit it, and simply post a link to the resulting page here.

You're welcome to send me a private message (just click my name), if you'd prefer to keep that data off of a public forum.

Thanks!

Hi,

Please file a bug at https://tracker.adobe.com.  Include as much information as possible (e.g. operating system, browser, etc).  and the crash log files for the various browsers. If possible, provide access to your Flash tool (you can private message me this information) with steps to reproduce and the script to trigger the crash (you can upload this to cloud..acrobat.com/send and private message me the link to the file).  Essentially what we would need in order to reproduce the behaviour.

Thank you.

--

Maria