Adobe Flashy Player 28.0.0.161 ActiveX Fails Error 1603 - deployed through SCCM CB

Forum|Forum|8 years ago
February 23, 2018
2 replies
1382 views

I'm installing Adobe Flash ActiveX through SCCM CB and getting the error 1603. This started back about 2 versions ago and getting worse. I have everything correct on the install too. I'm using the msi installer from the Distribution site. Any ideas what has changed in their installer to cause this to start failing? I have about 900 devices failing the install.

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S

shannonv14994567Author

Participant

I apologize for the late reply. I was able to get it fixed from what I can see. I run a PowerShell script that calls the flash_player_uninstall.exe tool by using -uninstall activex or -uninstall plugin. Then I have it deleting the product installer keys from the registry. I then install the msi with a log file and copying in a cfg file to disable updating. From what I can see, it is working. I have noticed on a few workstations, that it is not installing flash though, after removal. Configuration Manager is giving an error on some "application installed, but wasn't detected after it installed". However, I verified on a couple and it seems that on some that error is ok and flash installs, but on a small handful, flash didn't install. Still trying to confirm that, but think I have it resolved.

_maria_

Legend

Unfortunately, error 1603 is a generic MSI error that doesn't provide useful troubleshooting information. To troubleshoot we would need the MSI log file, with v+x (verbose + additional debugging) options enabled and the corresponding FlashInstall log file(s) for the same installation attempt. The FlashInstall log file(s) are saved at:

32-bit OS: C:\Windows\System32\Macromed\Flash\FlashInstall32.log
64-bit OS: C:\Windows\System32\Macromed\Flash\FlashInstall64.log AND C:\Windows\SysWOW64\Macromed\Flash\FlashInstall32.log

Are you modifying the MSI installer in any way (e.g. using a Transform file, etc) prior to deploying?

When deploying is Flash Player being installed, or is it being advertised as being available for installation and then the user installs it?

What Windows versions are the client systems running?

B

bhargavik53703886

Participating Frequently

We also had the same issue. Here is the solution.

Step1: Pulled out the InstallAX_28_0_0_137.exe from install_flash_player_28_active_x.msi

Note: When you open the .msi file with Orca or Installed Shield under Custom Action .msi calls

InstallAX_28_0_0_137.exe to install.

Step2: Run uninstall_flash_player.exe -Uninstall ( Run it for 2 times so it cleans by putting 20 sec pause )

Step3: Run InstallAX_28_0_0_137.exe -install

Step4: Will finish installing Adobe Flash 28.0.0.137.

The above Step2, Step3 I put it in the Wisescript and compiled. Worked great.

I hope this will helps

_maria_

Legend

HI bhargavik53703886

Can you provide the information I requested from the OP? They never replied, and without the log files we really can't troubleshoot the error.

Thank you in advance.

--

Maria

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