Adobe headache

Question

Hello Everyone,I uninstalled Adobe Flash & Adobe Reader a while back because my firefox(42.0 version) was showing that the add-on's were vulnerable. I have recently tried to install both of these programs back again with major annoyance. Firstly, trying to install Flash, It shows me that it is installed yet when I go to about:plugins or my plug ins menu, it is not there. I can't find it. I have uninstalled and re-installed Flash over 5 times. I know my issue is persisting because when I try to view certain webpages it displays " Get Adobe Flash To View Flash Content" Adobe has always been headache after headache for me  I have been on Adobe help page, searching through for an answer but the steps they call for and I try, aren't matching up and working.Hoping someone has some simple instructions to a solution's. Thanks in advance!

Anonymous · Accepted Answer

Hi,Thanks for posting the contents of the log file. I'm not seeing any errors in the file and based on the log file Flash Player should be installed correctly. I'm not sure where you got the manual uninstall instructions from but that is not the correct way to uninstall Flash Player (including manually). Instructions for uninstalling Flash Player are posted at Uninstall Flash Player for Windows.When you say "I updated Fire-Fox and no change to my problem" did you simply upgrade Firefox (e.g. from version 42 to 43) or did you completely uninstall Firefox and then re-install it? If the former, please do the latter. You can also try resetting Firefox (see Reset Firefox preferences to troubleshoot and fix problems | Firefox Help). Please note that resetting Firefox will delete all of your favorites, plugins/add-ons, etc. If you go this route you'll want to backup these settings before doing so.--MariaMaria,My Kaspersky Internet virus protection was preventing flash from installing. I got it to install now. Thank you for your effort

Anonymous · Answer

Start over from scratch by following the instructions I use. Go to the first link and download the Flash Player uninstaller under "1. Download the uninstaller for Flash Player" and save it to your desktop. If it goes to a downloads folder, cut and paste to your desktop. Click and uninstall the Flash Player. Then using "Firefox," repeat, using "Firefox," go to the second link and download the Flash Player and save it to your desktop. Uncheck the software they offer in the middle section (Google or McAfee products). Click to install. If Internet Explorer (IE) is your default browser, it will send you to Adobe.com to confirm installation using IE. Close it, and open Firefox, repeat Firefox, to check install using the test page below in the third link, to make sure Firefox was updated using Non-IE Flash. If you know you installed it correctly, and don't get confirmation of version installed, check your Add-ons in Firefox's menu, to make sure Flash is activated. If you have Windows 7, the uninstall will remove Flash from IE. Now, using "IE" go to the second link again and download to your desktop. Again, uncheck the software they offer in the middle section (Google or McAfee products). Click to install. It will open IE to verify install, if IE is your default browser. Still, go to the test page below again to verify. Basically, verify Flash Player install using both your browsers. If you have Opera installed, you must do the same as you did with Firefox to install the Flash Player. On my Windows 7 computer, I have three versions of the Flash Player installed: one for IE, one for Opera, and one for Firefox. Chrome's is integrated. The uninstall Flash Player utility will not affect Chrome and Windows 8 or higher installed Flash. I have the Flash Player installed on both my Windows 8.1 and Windows 7 computers, and Flash is properly installed on IE, Firefox, Chrome, and Opera.

https://helpx.adobe.com/flash-player/kb/...

Adobe Flash Player Install for all versions‌

http://www.adobe.com/software/flash/abou...

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.