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R
robertl88284840
Participant
June 3, 2017
Question

Adobe identity issue

  • June 3, 2017
  • 1 reply
  • 212 views

Have reset ID, password several times. Installation sign in box shows old ID. Change to new ID, password but Adobe always disallows

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1 reply

_maria_
_maria_
Legend
June 5, 2017

Hi,

This is your OS prompting for your computer's user ID (admin user) and password - if you're an admin user, it's the User ID and password you use to log into your system.  This is NOT your Adobe ID.  Please see What userid & password do I need to install Flash Player? for assistance.

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Maria

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