Skip to main content
A
Anonymous
July 13, 2016
Question

adobe installers will not run

  • July 13, 2016
  • 1 reply
  • 832 views

I have Windows XP and I use Firefox browser.  My problem is that when I download the installer, I can not make it run.  The only option that is even close is "run as..." and nothing happens when I try that.  I have tried multiple times, even turning off all antivirus and anything else I could to see if it is blocking it but nothing is working.  I even tried to uninstall and do it that way but still nothing so now I have no flashplayer and nothing will download.  HELP, please...

This topic has been closed for replies.

1 reply

divya010193
Adobe Employee
divya010193
Adobe Employee
July 13, 2016

Hi,

1) Go to this page:

Installation problems | Flash Player | Windows 7 and earlier

At the very bottom you will see still having problems, NPAPI version

2) Next go to this page and get the adobe uninstaller:

Uninstall Flash Player for Windows

3) Make sure ALL browsers are closed.

First run the uninstaller and then the installer.

Please let us know if you still face the issue.

Regards.

Carm01
Carm01
Legend
July 13, 2016

Your copy/paste skills are dazzling I wish i could troubleshoot as skillfully as you @divya_1993   

Flash Installation Problem

Best Regards

A
Anonymous
July 13, 2016

I had already found those "helps" but it only made things worse as now I do not even have an old version of flash on the computer.  The uninstall is not the problem, it did that just fine.  But the problem is the reinstall.  When I go to try and reinstall the flash player, I click on the icon and it does NOTHING, I get no error messages or anything.  I have also downloaded the installer to different locations and with and without the anitvirus add on that come with it just to see if they are just making you take it but still nothing...

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices