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sfrich
Participant
January 7, 2010
Question

Adobe Support: Please Read, New Flash Not Working

  • January 7, 2010
  • 1 reply
  • 1425 views

Adobe, please read this.  My Flash player is not working and I would be happy to help you troubleshoot.  I have a completely fresh install of Windows XP on a Dell Laptop and the new Flash Player is not working.  I am in the tech field so I will understand most of your requests...Here is my situation.

The problem began just after Christmas when I returned home from holidays and tried to watch videos, which I do all the time for both work and pleasure.  Videos would not play in a watchable manner...I could hear audio but video was completely choppy and unwatchable.  I researched and researched and implemented many suggestions but to no avail.  Thus, I COMPLETELY rebuilt my system from scratch.  (I needed to do this anyway since it had been 2 years.)

After the rebuild, on a completely fresh install of XP on a Dell D410 laptop (that was playing all videos just fine a week ago), I installed Firefox, went to youtube which prompted me to install Flash, and then had the exact same problem that I had before the complete reinstall of everything.  There are scarecely any variables here other than the Dell Laptop, a standard Windows XP SP2 build, Firefox and Flash.

I think I have narrowed this problem down to two things.  One, the new version of Flash.

It's choppy on youtube AND it's choppy on megavideo, the other place where I watch a lot videos.

I then tried on IE, which also prompted for the new version of flash, and also had the same problem.  Chrome--same result.

However, this problem cannot be a universal problem with Flash otherwise nobody would be able to watch any videos onlline.

This leads me to the second problem, which a complete hypothesis but it seems to be the only thing left:  my Dell laptop.

I have noticed that some of the other folks with reported problems, who mention their system type, are also using Dell laptops.  Mine is an older d410, but as I said, it was running every video just fine up until a week or so ago when all of the sites forced me to install the new version of Flash.  Most Dell laptops use a common video driver set and this is what is leading me to this conclusion.

So, could this be a problem with the new Flash and Dell laptops (or systems that use a common video driver)? As a reference point, my "display adapter" says "Mobile Intel (R) 915GM/GMS,910GML Express Chipset Family".

Viewing videos is part of my job (and entertainment) and I cannot do anything right now.

Someone out there...please hlep.  Adobe, where are you?  We are here providing you with all of the information that you need....

    This topic has been closed for replies.

    1 reply

    pwillener
    pwillener
    Legend
    January 8, 2010

    This is a user-to-user forum.  While Adobe staff has popped in some times in the past, there is no guarantee that anyone from Adobe Support will ever read this.  You will need to open a support case to contact Adobe staff.

    However, there is always a chance that you may get help from other users in this forum.

    But you are right when you say that it cannot be a universal problem, as I can watch any videos on my DELL laptop with Windows XP-SP3 (on Internet Explorer and Firefox, with the latest versions of Flash Player and Shockwave Player).

    S
    sfrichAuthor
    Participant
    January 11, 2010

    Thank you for this response.  Apparently, Adobe does not provide support since this is a free product.

    However, Adobe, I need your help.

    In summary, I have a fresh build of Windows XP, SP2 on a Dell D410 and the Flash player does not work.  This affects at least 50% of the sites I visit.  Right now, I simply have the Flash Player uninstalled and can surf the net rapidly.  Once I install it, I am back to a crawl and still cannot affectively watch any videos (they all have extreme video choppiness but the audio is fine).

    I need your help, Adobe.  Everything was working fine until 2 weeks ago.  It is unfair of you to distribute a product like this, force everyone to use it, and have it not work for some of us.

    So far, this free product has cost me hundreds of dollars as a good part of my job is reviewing videos.

    Many have suggested that I buy a new computer to fix the problem.

    Is this really necessary?

    Adobe, I am a man in need...please help me...

    (PS:  I am not the only one.  I have also entered my problem here http://www.google.pl/support/forum/p/youtube/thread?tid=6039f438d085295f&hl=en&fid=6039f438d085295f00047c7e3182b625 to no avail.

    And I have done more research than you can imagine.  Here are a number of sites where people are reporting problems with Flash:

    Streaming videos are choppy all the sudden.... - CPUs - CPU-Components How do I resolve choppy/jerky video in Firefox? - YouTube Help Videos are choppy, Audio distorted. - YouTube Help DIYnot.com > Youtube stopped working "JavaScript turned off" youtube is not working - YouTube Help Flash sound stopped working. | Ask MetaFilter Anyone have problems with Youtube freezing? - Software - Non-Gaming - Discussion Forum | Eurogamer YouTube videos freeze after a second - Google Chrome Help My Comments on Video Problem Flash Player 10 memory leak!!   Graphics - Customized computer manufacturer graphics driver is detected AfterDawn.com: Guides: How to play FLV files Adobe Forums: Adobe Support: Please Read, New Flash... Adobe Forums: Flash Stopped working

    Obviously, I have still not found an answer to my problem.  Please help me.

    Thx,

    Richard)

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